Manager, UX & UI Design

What You Will Do

• Lead user research activities, including customer interviews, stakeholder interviews, surveys, usability testing, contextual inquiry, and prototype validation.

• Partner with Product Managers, Product Owners, business stakeholders, and development teams to understand business objectives, user needs, and product requirements.

• Lead product discovery efforts to identify customer pain points, unmet needs, opportunities, and experience improvements.

• Synthesize research findings into personas, journey maps, service blueprints, experience maps, and actionable recommendations.

• Define information architecture, navigation structures, workflows, and interaction models for complex web and mobile applications.

• Create user flows, wireframes, storyboards, and low- to mid-fidelity prototypes using Figma and other UX tools.

• Facilitate design thinking workshops, discovery sessions, and collaborative ideation activities with stakeholders and cross-functional teams.

• Apply user-centered design methodologies to rapidly test, iterate, and refine solutions based on user feedback and business priorities.

• Establish hypotheses, success metrics, and validation plans to assess the effectiveness of proposed experiences.

• Identify usability issues and experience gaps and develop thoughtful, scalable solutions that improve customer outcomes.

• Advocate for accessibility, usability, and customer-centered decision making throughout the product development lifecycle.

• Collaborate closely with UI Designers to ensure research insights and intended interactions are accurately reflected in final visual designs.

• Communicate research findings, design recommendations, project status, opportunities, and risks to stakeholders and leadership.

• Stay current with UX research methodologies, design trends, accessibility standards, and industry best practices.

Skills and Abilities

• Strong portfolio demonstrating expertise in UX research, product discovery, interaction design, information architecture, journey mapping, wireframing, prototyping, and usability testing across web and mobile applications.

• Deep understanding of user-centered design principles, design thinking methodologies, interaction design, and experience design best practices.

• Experience planning, facilitating, and synthesizing qualitative and quantitative user research.

• Strong analytical skills with the ability to identify patterns, insights, opportunities, and root causes through customer research and behavioral data.

• Proficiency with Figma and modern UX design and prototyping tools.

• Ability to translate complex business requirements into intuitive and effective user experiences.

• Experience creating personas, journey maps, workflows, user flows, wireframes, and validation prototypes.

• Understanding of responsive design principles, accessibility standards (WCAG), and inclusive design practices.

• Ability to influence product strategy and decision-making through customer insights and evidence-based recommendations.

• Excellent communication, facilitation, presentation, and stakeholder management skills.

• Strong collaboration skills and the ability to work effectively in cross-functional Agile teams.

• Self-directed, proactive, and comfortable working in fast-paced, iterative environments with evolving priorities.

Education Qualifications

• Bachelor's Degree (BA/BS) in Human-Computer Interaction (HCI), User Experience Design, Human Factors, Psychology, Cognitive Science, Information Science, Interaction Design, Graphic Design, or a related field required.

Experience Qualifications

• 5–7 years of professional experience in UX research, product discovery, interaction design, information architecture, usability testing, and experience design required.

• Demonstrated experience conducting customer research, synthesizing findings, and translating insights into actionable product and design recommendations required.

• Experience leading end-to-end UX activities from discovery and research through validation and delivery required.

• Experience creating user flows, journey maps, wireframes, prototypes, and information architecture for complex digital products required.

• Hands-on experience with usability testing, accessibility reviews, and evidence-based design practices required.

• Experience partnering with product management, technology teams, and business stakeholders in Agile development environments required.

• Experience building or contributing to enterprise design systems and reusable interaction patterns preferred.

• Experience delivering solutions for complex business workflows and enterprise applications preferred.

• Experience in financial services, insurance, healthcare, or other regulated industries preferred.

• Experience with accessibility standards and WCAG compliance required.

The estimated salary range for this position is $115,000USD to $120,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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