Manager Volunteer-Guest Services

Where You’ll Work

CHI St. Vincent, a regional health network serving Arkansas, is part of CommonSpirit Health. We have served Arkansas since 1888 with a history of many firsts. Together with more than 4,500 coworkers, 1,000 medical staff, and 500 volunteers, we consistently receive praise for care advancements. With more than 280 licensed beds, CHI St. Vincent Hot Springs is a faith-based, not-for-profit organization serving the health care needs of Hot Springs, Ark., and surrounding communities. CHI St. Vincent Hot Springs and CHI St. Vincent Infirmary in Little Rock are two of just over 400 Magnet hospitals nationwide and two of just four in Arkansas. As a Magnet institution, CHI St. Vincent Hot Springs achieved Magnet status for the first time on October 14, 2020 and employs the highest standards of quality and ensures that patient care and safety are the top priority. Studies show that Magnet hospitals have better overall patient outcomes than non-Magnet hospitals. 

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community. 

CHI St. Vincent provides you with the same level of care you provide to others. We care about our team member well-being and offer benefits that complement and support your work/life balance

Job Summary and Responsibilities

As a Volunteer Services Manager, you will implement volunteer programs to assist staff in upholding our mission, vision, and values.Daily, you will manage volunteer recruiting, training, and scheduling, ensuring adequate support. You will also provide volunteers for community outreach and assist the Director in deploying initiatives, integrating community support for patient care and operational efficiency.Success in this role requires strong organizational and interpersonal skills, a passion for community engagement, effective recruitment/motivation, and alignment of volunteer efforts with organizational goals.

• Manages all operational and fiscal activities for Volunteer Services, Gift Shop, Guest Services and grants.
• Develops effective and innovative recruiting, placement, and recognition strategies to ensure an adequate cohort of volunteers is available to staff new and existing service areas.
• Researches, analyzes and presents information gathered from diverse sources to develop new proposals and initiatives promoting volunteer and guest service development. Leads the development, integration, and execution of successful, innovative programs for staff and volunteers.
• Uses established and best practice methods to select, orient and on-board new employees and volunteers. Supervises paid staff and volunteers, conducts performance reviews and initiates disciplinary action as appropriate.
• Monitors and analyzes program development and implementation. Reviews relevant documents and reports. Identifies problems and issues to be addressed and proposes corrective actions. Works collaboratively with relevant parties to solve problems, identify solutions and track follow-up actions.
• Serves as an effective leader, communicator and educator. Creates developmental opportunities for direct reports by establishing goals, coaching and mentoring.

Job Requirements

Required

• Bachelors Of Science in health care, human services or business related field, upon hire or
• Bachelors Of Arts in health care, human services or business related field, upon hire