Managing Director Denmark

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travellers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

What you will do. A glimpse in your role:
As Managing Director Denmark, you will oversee one of Global Blue’s leanest but most dynamic organizations, operating in a highly competitive environment cantered around Copenhagen and the Kastrup Airport refund operations. You will combine strategic leadership with hands‑on operational involvement, ensuring excellence in day‑to‑day activities while driving long‑term growth.
You will work closely with your manager to shape and implement the country strategy, while actively engaging with merchants, airport stakeholders, Customs (SKAT), and your internal team. This role is ideal for someone who thrives in a versatile position—balancing commercial development, operational oversight, and strategic execution—within a Nordic market that demands agility, strong relationships, and high market‑share defence.

Main responsibilities:
Your responsibilities will span both strategic and operational dimensions, including:

• Strategic & Business Leadership
• Develop, implement, and execute business strategies to achieve short‑ and long‑term goals.
• Drive market growth by hunting and farming merchant partnerships in a competitive landscape.
• Prepare business plans to improve cost‑efficiency and operational performance.
• Lead strategy reviews and business development initiatives, identifying opportunities in current and new segments.

Operational & Team Management

• Ensure excellence in airport refund operations, coordinating closely with the Refund Manager and refund agents.
• Support and supervise Key Account Managers in merchant management and sales activities.
• Address day‑to‑day operational issues with merchants, including IT‑related matters.
• Manage hiring, terminations, salary reviews, and bonus decisions in alignment with line management.

Stakeholder Management

• Maintain strong relations with business partners, authorities, and key stakeholders such as Customs, Airports, and Government bodies.
• Negotiate with airport authorities on operational contracts and collaborations.
• Lead relationships with banks and acquiring partners to drive business development.

Governance & Compliance

• Ensure compliance with all relevant laws, rules, and company policies.
• Provide monthly reports, market insights, and strategic advice to upper management.
• Oversee internal and external communications and key business documentation.

Every action has an impact. You will make a difference here if:

• You thrive in a role that combines strategy with operational immersion, and you are comfortable “getting your hands dirty” when needed.
• You bring strong leadership, motivating diverse teams and leading by example.
• You can diagnose business issues quickly and take decisive actions when performance deviates from expectations.
• You build trusted relationships with merchants, institutions, and partners, acting as the face of Global Blue in Denmark.
• You can manage multiple business functions simultaneously while keeping strategic priorities clear.

Key competencies to empower your journey. You’ll drive towards success if:

• You demonstrate sharp business judgment, strong analytical skills, and the ability to work with business intelligence and big data to identify opportunities.
• You are skilled in negotiation, contract management, and partnership development.
• You excel in communication and interpersonal relations, both internally and externally.
• You show excellent organizational and leadership capabilities, including crisis management and decision‑making under pressure.
• You have solid financial competencies, being able to use dashboards and reporting systems to drive performance.
• You are proficient in MS Office and used to working with ERP, CRM, and financial/reporting systems.
• Fluent English is required

Together, we go further:
At Global Blue, great work happens when talented people come together in a supportive and inspiring environment. Here’s what you can expect:
A role in a fast-growing, international company
Opportunities for professional development and career growth
A multicultural workplace, collaborating with colleagues worldwide
Inspiring team members and a dynamic, forward-thinking culture
A range of employee benefits, including:
Employee referral program
Team-building activities and events
Annual Christmas Party and more

We foster career growth through internal mobility, embrace an Agile Working Model, and prioritize work-life balance. Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we value client satisfaction, collaboration, innovation, and shared success.

Submit applications only through official Global Blue channels. We do not use any third-party services or platforms for recruitment.
Always verify emails or LinkedIn messages. Ensure communications come from official @globalblue.com addresses or certified Global Blue recruiters/employees.
We will never ask for payment or personal financial information during the hiring process. If anyone requests this, it is a scam—report it immediately.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.