Market Research Assistant

Company Description

In an age of increasing technology, our teams speak to our consumer base ensuring the right point gets across every time. 

Job Description

You will be the first point of contact for any of our customers who have questions, problems, comments, and congratulations! We want to delight our customers in any way possible. Our mission is to speak to our consumer base. In an age of increasing technology, we ensure the right point gets across every time. We pride ourselves in providing world-class support by solving customer problems, treating them fairly, and being fully transparent.

Responsibilities and Duties

• Provide the best customer service by speaking directly and honestly with our customers and developing a deep understanding of what our community truly wants from our brand.
• Communicate with our customers to address and answer any inquiries.
• Identify clients who are in vulnerable situations and help determine what steps we can take to support them.
• Proactively identify patterns in the frustrations or hopes of our customers, seeing where we can change our processes, products, or tools to make them happier.
• Work closely with our management team to act as the first line of defense to help detect and investigate trends. 
• Understand, prioritize, and escalate the comments of our customers and requests for functions to the appropriate supervisor. Also, ensure that they are treated fairly and can share their thoughts and concerns.
• Support other members in the customer service team by being a climbing point for them and advising new members. 
• Make sure that the rest of the company focuses on the customer and concentrates on creating the best customer experience.

Qualifications

• Knowledge about practices and principles of Customer Service.
• Experience in a Customer Service role
• Customer and business-oriented with exceptional listening skills
• Excellent organizational skills
• Team player; able to interact effectively with colleagues and team members
• Ability to manage (sometimes) an intense workload and work efficiently under pressure
• Demonstrate excellent interpersonal skills and comfortable working in a diverse and multicultural environment

Additional Information

Employees First, Always

The way in which businesses are growing, we strongly believe the CEO should be behind the employees, supporting them and helping them to thrive within a workplace. The way Malibu is structured fosters an exciting, productive and client-focused environment for all of our team. Our goal is to provide a stimulating environment for all of our employees by encouraging competitiveness, creativity, great work ethic and confidence. The unique way in which we go about our approach allows us to grow at the rate in which we are. 

• PD conferences
• Business trips
• R&R Trips
• Networking Opportunities
• Bonuses and Awards