Medical Assistant Medical Office Rep

Where You’ll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Dignity Health Medical Group – Stockton, a service of Dignity Health Medical Foundation, is a multi-specialty clinic with three locations in Stockton, California. Along with our local affiliated Dignity Health hospital (St. Joseph’s Medical Center), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, cancer care (gynecologic oncology and radiation oncology), endocrinology, gastroenterology, and general surgery.

One Community. One Mission. One California 

Job Summary and Responsibilities

As our Medical Assistant Medical Office Rep, you will ensure smooth daily operations for your patients and the medical team. You can expect to support multiple patients daily, depending on physician availability. This position is represented by the SEIU-UHW.Every day, you will proactively prepare patient charts, assist with patients exams or procedure and relay physician instructions, administer physician-directed medication and perform accurate vital sign measurements, manage medical records (charts and EMR), communicate patient concerns to providers, and collaborate with physicians, insurance, and pharmacies for medication authorizations and refills.. To be successful in this role, you will have an enthusiasm to help others and the ability to work efficiently and provide empathy for our patients.

• Provides excellent customer service.
• Demonstrates technical competence.
• Obtains pre-authorizations for procedures, imaging, tests, medications.
• Accurately submits RX requests to pharmacies within 30 minutes after obtaining a physicians written order.
• Proactively contributes to organizational excellence.
• Utilizes work time efficiently through proper time management.

Job Requirements

Required

• High School Graduate General Studies, or GED General Studies
• Satisfactory completion of formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by DHMF HR department in conjunction with the State Division of Allied Health)
• Basic Life Support - CPR, upon hire

Preferred

• 6 months experience in an outpatient setting as a Medical Assistant
• 6 months experience in an outpatient setting as a Medical Office Receptionist or an equivalent amount of experience in a high volume customer service role in another industry/environment working with referrals or scheduling surgeries
• Experience in billing
• Prior call center experience preferred
• Experience with multi-line phones/ACDphones preferred 
• Prior call center experience preferred., upon hire