Medical Receptionist - Talent Pool

Position: Medical Receptionist

Classification: Hourly

Disclaimer:

WWC Gynecology & Aesthetics is currently conducting interviews to build a qualified talent pool for future opportunities. The interview process includes one virtual interview and one in-person working interview lasting approximately 1–2 hours.

Candidates who successfully complete the interview process will be added to our approved hiring list and may be contacted directly when a position becomes available, without needing to complete another interview process.

Due to the high volume of applicants, we kindly ask that candidates do not call the office regarding application or interview status updates. All applicants are personally evaluated by our hiring team, and selected candidates will be contacted directly.

Position Summary:
The Medical Receptionist is responsible for answering phones, scheduling appointments, and returning emails to ensure compassionate patient care.

Primary Responsibilities
• Answer, scribe, and transfer incoming communication and inquiries by phone and email
• Respond and comply with requests for information
• Schedule, confirm, and maintain timely appoints of patients via phone, online, and patient portal
• Verify insurance information and verify co-pays, deductibles, and balances
• Inform patients of medical office policies and procedures
• Virtual back-office support with chart prep, insurance verification, and pre-authorizations, as needed
• Respond to incoming medical record requests
• Maintain patient confidentiality at all times
• Perform other duties as assigned

Knowledge, Skills, and Abilities:
● Knowledge of medical terminology, procedures, and diagnoses preferred
● Understand general administrative processes
● Ability to multitask  within a high-functioning, fast-paced, multidisciplinary medical center
● Working knowledge of healthcare insurance preferred
● Knowledge of EMR preferred
● Individual must be skilled in verbal and written communication skills, able to read from a script
● Able to develop good customer relationships to achieve customer satisfaction
● Ability to self-manage and be productive with minimal supervision
● Project management
● Attention to detail
● Cheerful attitude

Qualifications:
● High School Diploma required
● 1-2 years experience in a medical clinic

Essential Functions/Physical Requirements:
The requirements below are required with or without reasonable accommodations:
● Ability to tolerate walking, standing, and sitting throughout the day.
● Ability to meet the attendance requirements for the position.