Member Services Representative
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Member Services Representative
harrison-ymca· Membership
About this role
Overview
The Member Service Representative supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
Responsibilities
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Conducts interviews and/or cause-driven tours responsive to the needs of prospective members; handles membership applications.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies, guidelines and protocols dealing with member services.
- Handles registrations for Y programs and takes payments.
- Attends mandatory trainings and meetings.
- Performs other duties as assigned.
Qualifications
- Minimum age 16 or older, required.
- Certifications required within 30 days of hire: American Red Cross CPR/AED and First Aid; the following trainings provided by the Y: Medicare Fraud, Waste, and Abuse; Appropriate Touch; Child Sexual Abuse Prevention; Hazard Communication for Employees; Managing Your Risk of Exposure to Bloodborne Pathogens; Preventing Member and Guest Slips, Trips, and Falls; Risk Management 101; Safe Lifting; and Social Media & Digital Communications.
- Excellent interpersonal and problem-solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous customer service, sales, or related experience.
- Basic knowledge of computers.
- Ability to consistently work scheduled shifts and attend staff meetings.
- Ability to work in a high paced environment, handling multiple tasks concurrently.
Benefits
- Employee Assistance Program
- Retirement Contribution
OUR YMCA CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Posted Salary Range
USD $11.83 - USD $11.83 /Hr.Frequently Asked Questions
What is the salary for the Member Services Representative role at harrison-ymca?
The listed salary for this Member Services Representative position at harrison-ymca is USD 12+. This is an PART TIME role.
Where is the Member Services Representative position at harrison-ymca located?
This Member Services Representative role at harrison-ymca is based in Rocky Mount, NC, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Member Services Representative role at harrison-ymca full-time or part-time?
This is listed as a PART TIME position. It is posted as a Member Services Representative role in the Membership department at harrison-ymca.
Which team or department does the Member Services Representative at harrison-ymca belong to?
This Member Services Representative position is part of the Membership department at harrison-ymca. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Member Services Representative position at harrison-ymca?
Click the "Apply Now" button on this page. You will be redirected to harrison-ymca's official application portal hosted on icims where you can submit your application directly.
When was the Member Services Representative job at harrison-ymca posted?
This Member Services Representative position at harrison-ymca was posted on Jul 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Member Services Representative
harrison-ymca · 💰 USD 12+
You'll be redirected to harrison-ymca's official application page on icims.