Membership Development Manager

POSITION PURPOSE

• ​The Membership Development Manager (MDM), in collaboration with the Chapter and Regional Membership Officer(s), establishes strategic membership plans and drives initiatives and activities to recruit new YPO members and form new YPO chapters for the assigned geography and/or specific chapters and in accordance with YPO’s strategic direction. Based in regions where the number of new members recruited is relatively low, the MDM serves as the primary contact for prospects in YPO’s membership pipeline. Working with member champions, the MDM drives prospect management activities such as prospect evaluation and assigning qualified applicants to appropriate chapters. The MDM also evaluates YPO’s strategic direction and potential for membership development within assigned region(s).

PRIMARY RESPONSIBILITIES

• Achieve new member and new chapter goals for the region(s) assigned and collaborate with the membership team to achieve global membership goals.
• Build relationships with chapter membership officers, regional membership officers and other relevant stakeholders to support new member recruitment and new chapter development.
• Monitor all membership applications and validate prospect qualifications based on YPO membership criteria. Manage prospect records and retain responsibility for the application until the prospect is converted to a member or the application is officially declined.
• Maintain profile and records of applicants as part of applications process. Assign and reassign applications and bio to chapters based on interest and match, with the aim of providing all qualified prospects an opportunity to join YPO. Identify and collaborate with chapter managers on potential waivers for applicants that do not meet all YPO membership requirements.
• Maintain daily oversight of conversion goals within region(s) as well as global membership goals; prepare reports, forecasts and presentations as requested for YPO, regional partners and other stakeholders.
• Collaborate with colleagues supporting other regions and programs to identify best practices and recommended changes to achieve annual goal for supported region(s).
• Collaborate with Marketing and regional team to provide best practices, branding and recruitment collateral to officers and stakeholders in support of marketing and recruitment strategies and needs.
• Identify the local market potential and the opportunities for short-term and long-term new member recruitment and new chapter development. Design and execute plan to identify and acquire prospective YPO members based on recruitment roadmap, market trends, competitive threats and recommended strategies.
• Maintain an elevated level of YPO membership policy knowledge and serve as an advisor to the members and the management team

SKILLS

• Outstanding account management and business development skills including the effective deployment of social media platforms in the acquisition of YPO prospects.
• Excellent interpersonal skills, adept at building meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic and reliable.
• Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives.
• Able to maintain discretion and integrity of confidential information.
• Resourceful and able to work independently with initiative and good judgement. Effective time management, organization and prioritization skills with the ability to focus on multiple projects simultaneously, with an eye on detail.
• Possesses a distinct global mindset, sensitive to local customs and protocols. 
• Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member/internal client needs and delivers with clarity.
• Analytical thinker with ability influence and guide appropriately. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.
• Excellent verbal and written communication skills, including proof reading, with a meticulous attention to detail. Adjusts communication style appropriately to the audience. 
• Professional presence, appearance, and stature to interact easily with YPO members, C-level executives and peers at all levels within the organization.

EXPERIENCE/BACKGROUND

• 5+ years of experience in a service oriented and/or account management environment. 
• 3+ years of experience in indirect sales in a not-for-profit organization highly preferred.
• Experience in client relationship management (CRM) software, with Salesforce preferred.
• Proven ability of achieving targets, supporting business development and customer base.
• Successfully built strong customer partnerships resulting in high levels of customer service.
• Ability to assess market data, then design and execute multiple plans to achieve the goals.

EDUCATION/TRAINING/CERTIFICATION

•  Bachelor’s degree or equivalent experience. 

PHYSICAL REQUIREMENTS

• Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.
• Ability to work for extended hours at a computer screen.
• Willingness and ability to travel, domestically and internationally, without restrictions, approximately 10-20% per year.
   

EOE

YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.