Merchant Support Representative

tsys· Global Payments Europe
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📍 PRAGUE, , CZECHIAFull time
Full timeHybridGlobal Payments Europe

About this role

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Jste připraveni posunout svou kariéru na globální úroveň?


Zanechte svou stopu v jedné z největších společností v oblasti plateb. Hledáme Specialistu/ku zákaznické podpory s angličtinou, který/á se připojí k našemu dynamicky se rozvíjejícímu týmu Operations v rámci Global Payments Europe a pomůže utvářet budoucnost globálního obchodu.


Za co budete zodpovídat

  • Komunikaci s obchodníky prostřednictvím e-mailu a telefonu a poskytování včasné a přesné podpory
  • Řešení dotazů a reklamací souvisejících s transakcemi, platbami, poplatky a přístupem do klientských systémů
  • Analýzu a řešení incidentů v oblasti akceptace platebních karet se zaměřením na prevenci podvodných transakcí
  • Podporu klientů při orientaci v portálech a službách společnosti
  • Dodržování interních pravidel, důvěrnosti a ochrany obchodních informací


Jak si Vás představujeme

  • Čeština nebo slovenština na úrovni rodilého mluvčího a komunikativní angličtina (min. B1/B2)
  • Silná orientace na zákazníka a schopnost efektivně komunikovat
  • Schopnost řešit problémy, pracovat samostatně i v týmu a rozhodovat se v praxi
  • Pečlivost, spolehlivost a schopnost zvládat vyšší pracovní tempo
  • Proaktivní přístup a orientace na výsledky i zlepšování procesů


Výhodou bude, pokud máte

  • Znalost dalšího jazyka (např. němčina, maďarština nebo rumunština)
  • Zkušenosti ze zákaznické podpory nebo platebního prostředí
  • Zkušenost s řešením reklamací nebo prací s klientskými systémy


Další požadavky

  • Profesionální přístup, diskrétnost a schopnost pracovat s citlivými informacemi
  • Schopnost spolupracovat v týmu a přispívat k pozitivní zákaznické zkušenosti
  • Ochota učit se novým věcem a dále rozvíjet své dovednosti

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

#LI-DJ1

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

Frequently Asked Questions

Is the salary disclosed for the Merchant Support Representative position at tsys?
The salary for this Merchant Support Representative role at tsys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Merchant Support Representative position at tsys located?
This Merchant Support Representative role at tsys is based in PRAGUE, , CZECHIA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Merchant Support Representative role at tsys full-time or part-time?
This is listed as a Full time position. It is posted as a Merchant Support Representative role in the Global Payments Europe department at tsys.
Which team or department does the Merchant Support Representative at tsys belong to?
This Merchant Support Representative position is part of the Global Payments Europe department at tsys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Merchant Support Representative position at tsys?
Click the "Apply Now" button on this page. You will be redirected to tsys's official application portal hosted on workday where you can submit your application directly.
When was the Merchant Support Representative job at tsys posted?
This Merchant Support Representative position at tsys was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Merchant Support Representative
tsys
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