Mid Market Solutions Engineer, Director

factory· GTM
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📍 San Francisco, CAFullTime💰 USD 210K–210K

About this role

About the Role

Factory is looking for a Solutions Engineer to manage the full customer lifecycle from pre-contract engagement through pilot implementation and conversion to production use, ensuring successful adoption of company products.

What you will do and achieve

  • Lead onboarding processes, including conducting technical training sessions for customer engineering and development teams on product integration and usage.

  • Analyze customer requirements and provide tailored technical recommendations, including appropriate product features and configurations, to optimize customer outcomes.

  • Provide technical support by diagnosing and resolving customer-reported issues; escalate complex technical problems to engineering teams and coordinate resolution.

  • Monitor customer usage metrics and system performance data to identify trends, evaluate product effectiveness, and recommend improvements.

  • Collect and analyze customer feedback and operational data to inform product enhancements and improve overall user experience.

  • Serve as a liaison between customers and internal engineering teams by translating business and technical requirements into actionable development tasks.

  • Collaborate with cross-functional teams, including engineering and product management, to implement product improvements and ensure timely delivery of solutions.

  • Manage the full customer lifecycle from pre-contract engagement through pilot implementation and conversion to production use, ensuring successful adoption of company products.

  • Travel 15% of the year to domestic and international customer sites to collaborate on technical training initiatives, analyze customer requirements, and deliver on-site support with each assignment lasting approximately two days.

Qualifications

  • At least three years of experience in solutions engineering roles post-acquisition of a Bachelor’s degree or foreign degree equivalent in Computer Science, Network Engineering, or a closely related field.

This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)

Frequently Asked Questions

What is the salary for the Mid Market Solutions Engineer, Director role at factory?
The listed salary for this Mid Market Solutions Engineer, Director position at factory is USD 210K–210K. This is an FullTime role.
Where is the Mid Market Solutions Engineer, Director position at factory located?
This Mid Market Solutions Engineer, Director role at factory is based in San Francisco, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Mid Market Solutions Engineer, Director role at factory full-time or part-time?
This is listed as a FullTime position. It is posted as a Mid Market Solutions Engineer, Director role in the GTM department at factory.
Which team or department does the Mid Market Solutions Engineer, Director at factory belong to?
This Mid Market Solutions Engineer, Director position is part of the GTM department at factory. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Mid Market Solutions Engineer, Director position at factory?
Click the "Apply Now" button on this page. You will be redirected to factory's official application portal hosted on ashby where you can submit your application directly.
When was the Mid Market Solutions Engineer, Director job at factory posted?
This Mid Market Solutions Engineer, Director position at factory was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Mid Market Solutions Engineer, Director
factory · 💰 USD 210K–210K
Apply for this role ↗

You'll be redirected to factory's official application page on Ashby ATS.