Mkt Director Patient Access-AR

commonspirit· Revenue Cycle Management
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OTHER

About this role

Where You’ll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Job Summary and Responsibilities

As our Market Director Patient Access, you will spearhead the strategic oversight and operational excellence of our appointment scheduling, inbound telecommunications, and patient access functions. You will be a key leader in optimizing the patient journey by leveraging advanced technology and robust systems to drive organizational growth. By aligning our contact center operations with DHMG’s core mission and vision, you will ensure we provide a seamless, high-quality experience that enhances patient satisfaction and operational profitability.

 

Every day you will oversee high-volume contact center operations, managing workforce capacity, call quality, and service level productivity. You will translate complex data into actionable insights to inform senior leadership while implementing innovative strategies for alternative service channels, including social media and online integration. Your role involves continuous process improvement, ensuring that patient flow and traffic management are standardized across the enterprise to meet our evolving business objectives.

 

To be successful in this role, you will be a visionary leader with a proven track record of managing large-scale contact center operations and building high-performing teams. You will possess strong analytical skills to manage operating budgets and monitor performance metrics, alongside the ability to mentor and develop supervisory staff. Your commitment to data-driven decision-making and your expertise in healthcare service delivery will be essential as you cultivate a culture of accountability, efficiency, and exceptional service.

 

Key Responsibilities Include:

  • Strategically manage contact center capacity planning, forecasting, and workforce scheduling to meet operational demands.
  • Develop and execute digital service strategies, including social media and online patient access solutions.
  • Drive continuous improvement in patient flow and traffic management through standardized, cross-departmental processes.
  • Mentor, coach, and retain a high-performing leadership team to ensure effective succession planning and staff development.
  • Prepare and manage capital and operating budgets while maintaining strict expense management protocols.
  • Utilize data governance and performance metrics to provide transparency and education to senior leadership regarding patient access outcomes. 

Job Requirements

Required

Bachelors Other5-10 years of experience in health care leadership.

Combination of education and job related experience.

 

Preferred 

Practice management and call center experience preferred with strong acumen in healthcare reimbursement, analytics, and matrix leadership across multiple business units.

Master’s degree in health administration stronglyLEAN, Six Sigma, or other PI experience

Certified Healthcare Executives (FACHE)

Frequently Asked Questions

Is the salary disclosed for the Mkt Director Patient Access-AR position at commonspirit?
The salary for this Mkt Director Patient Access-AR role at commonspirit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Mkt Director Patient Access-AR role at commonspirit full-time or part-time?
This is listed as a OTHER position. It is posted as a Mkt Director Patient Access-AR role in the Revenue Cycle Management department at commonspirit.
Which team or department does the Mkt Director Patient Access-AR at commonspirit belong to?
This Mkt Director Patient Access-AR position is part of the Revenue Cycle Management department at commonspirit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Mkt Director Patient Access-AR position at commonspirit?
Click the "Apply Now" button on this page. You will be redirected to commonspirit's official application portal hosted on icims where you can submit your application directly.
When was the Mkt Director Patient Access-AR job at commonspirit posted?
This Mkt Director Patient Access-AR position at commonspirit was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Mkt Director Patient Access-AR
commonspirit
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You'll be redirected to commonspirit's official application page on icims.