Monitoring & Operations Junior Analyst
About this role
Company Description
Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
Job Description
Join an operational monitoring team responsible for supporting critical technology infrastructure. This role focuses on event monitoring, incident triage, ticket management, and operational support, with a structured development path toward NOC L2 responsibilities.
Main Responsibilities
- Monitor alarms and events using observability and operational management platforms.
- Perform initial incident analysis and triage.
- Execute operational procedures defined in runbooks and playbooks.
- Create, update and track tickets.
- Validate alerts and identify false positives.
- Escalate incidents according to established severity processes.
- Coordinate with technical teams and technology partners.
- Maintain operational documentation and knowledge articles.
- Contribute to continuous improvement and technical learning initiatives.
Qualifications
- Professional course, CET, Bachelor's degree or equivalent education in Information Technology, Networks, Telecommunications or a related field.
- Suitable for recent graduates and junior professionals.
- Portuguese professional fluency.
- Intermediate English.
Knowledge / Experience:
- Windows and Linux systems.
- TCP/IP, DNS, DHCP and VPN networking concepts.
- Monitoring and observability tools.
- Service Desk and ITSM platforms.
- ITIL incident management concepts.
- Basic cloud, connectivity and infrastructure knowledge.
Additional Information
- Spanish language skills.
Location / Work Model - Porto, Portugal.
- On-site.
- Monday to Friday, 09:00 to 18:00.
Frequently Asked Questions
Is the salary disclosed for the Monitoring & Operations Junior Analyst position at inetum2?
The salary for this Monitoring & Operations Junior Analyst role at inetum2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Monitoring & Operations Junior Analyst position at inetum2 located?
This Monitoring & Operations Junior Analyst role at inetum2 is based in Porto, Porto District, Porto, Porto District, Portugal, pt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Monitoring & Operations Junior Analyst role at inetum2 full-time or part-time?
This is listed as a Full time position. It is posted as a Monitoring & Operations Junior Analyst role at inetum2.
How do I apply for the Monitoring & Operations Junior Analyst position at inetum2?
Click the "Apply Now" button on this page. You will be redirected to inetum2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Monitoring & Operations Junior Analyst job at inetum2 posted?
This Monitoring & Operations Junior Analyst position at inetum2 was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Monitoring & Operations Junior Analyst
inetum2
You'll be redirected to inetum2's official application page on SmartRecruiters.