Navigator RN

Where You’ll Work

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) 

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

Job Summary and Responsibilities

As a Navigator RN, you will provide expert nursing guidance and support to patients as they navigate complex healthcare journeys.Every day you will assess patient needs, educate on treatment options, coordinate care across multiple providers, and facilitate access to resources, acting as a central point of contact.To be successful, you will demonstrate strong clinical knowledge, exceptional communication and problem-solving skills, and a compassionate, patient-centered approach to ensure seamless and informed care.

The Specialty Nurse Navigator plays a crucial role in patient care, offering comprehensive in-person and telehealth management and oversight for a highly complex patient population. The Specialty Nurse navigator is assigned to a complex population of patients providing individualized and comprehensive care across multifunctional groups to reduce barriers, coordinate diagnostic, pharmacological and treatment efforts while promoting and ensuring prompt access to care including home health, biologics, hospital, ER and clinic support. The specialty nurse navigator will anticipate and direct the care of the patient through evaluation, risk reduction and advanced clinical decision making. Applying the nursing process, the specialty Nurse Navigator performs clinical assessments; education on disease process, plan of care and treatment modalities to include a complex pharmacological regimen and symptom management to support patients through the complexity of their care continuum to end of life. The specialty Nurse Navigator collaborates and communicates effectively with the multidisciplinary team to effectively coordinate patient care, ensure continuity of care and create a comfortable and exceptional patient experience. There is a heavy navigation of biologics, home health and pharmacological treatment for this patient population, requiring the Specialty nurse navigator to have a solid and comprehensive understanding of insurance and biologic agencies whom you partner with for the delivery and continuity of care for this complex population. The specialty Nurse Navigator initiates referrals to appropriate interdisciplinary teams for physical, psycho-social and spiritual support through all stages of the continuum of care.

• Coordinate and Manage Patient Care Plans – Oversee the continuum of care for advanced lung disease patients, including clinic, pharmacy, home health, and telehealth pathways, ensuring quality, safety, and timeliness.
• Conduct Comprehensive Patient Assessments – Perform in-person and virtual evaluations of medical, physical, psychological, and psychosocial status, triaging routine, urgent, and emergent needs appropriately.
• Facilitate Communication and Collaboration – Serve as a liaison among patients, caregivers, multidisciplinary healthcare teams, biologics providers, and community resources to promote optimal outcomes.
• Provide Patient and Caregiver Education – Deliver individualized education on disease processes, treatment plans, medication management, symptom control, survivorship, and self-advocacy skills.
• Navigate Insurance and Authorization Processes – Manage prior authorizations, insurance approvals, and patient assistance programs to ensure uninterrupted access to life-saving pharmacologic agents.
• Coordinate Referrals and Support Services – Arrange referrals for medical specialists, therapies, palliative care, psychosocial support, genetic counseling, and community resources as needed.

Job Requirements

Required

• Bachelors of Nursing degree
• Three (3) years of experience as a RN in an inpatient or outpatient setting or (1) year of RN experience with 3 years of experience coordinating patient care, navigating the healthcare system, providing psychosocial support to ICU, tele and/or complex patients in a healthcare setting, home health, clinic and/or pharmacy
• Registered Nurse: AZ
• American Heart Association Basic Life Support - BLS CPR
• Strong knowledge of medical terminology
• Computer skills, EMR documentation, Word, Excel, Record/Verify system, work experience: patient education/interventions, symptom management