Northern Region Underwriting Manager, Accident & Health

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Key Tasks and Responsibilities

• Underwrite new and renewal A&H business in accordance with allocated underwriting authority level.
• Achieving planned underwriting results for new and renewal business and identifying requirements to meet the  Region’s business needs
• Leading and managing a team of  Region A&H underwriters and ensuring compliance with all business policies and procedures.
• Is accountable for the A&H  Region Growth Strategy.
• Is responsible for A&H’s  Region distribution strategy.
• Provide monthly End of Month Reporting on the  Region A&H book.
• Provide input for the  Region for the Arch Australia Line of Business Review.
• Attends calls and meetings with local and group managers in London, as required.
• Ensure accurate entry of submissions, quotes and bound policies and recording of underwriting information in Arch’s underwriting systems.
• Conduct account clearance procedures for multi-national risks, as required.
• Ensure and manage the underwriting and servicing of risks is both timely and accurate whilst adhering to all Arch underwriting/ compliance guidelines, service standards and regulatory requirements.
• Coordinate individual risk underwriting actions with other departments to assure the highest level of customer satisfaction while meeting production and business goals.
• Provide regular direction and leadership to local A&H underwriting team to achieve specific line of business and broader corporate strategic objectives.
• Conduct Peer Reviews and ensure accurate completion and/or review of Peer sheets.
• Collaborate with Regional Manager - Australia, and the Underwriting Manager- A&H on the development of annual and long-term operating plans.
• Collaborate with Managers and Underwriters within the  Region to drive multi line growth and build relationships in the  Region.
• Perform product development and marketing activities including identifying producer relationships within assigned market to optimize best solutions for distribution; identify and suggest new and modified products; identify producers for business/marketing programs; and analyse producers and market opportunities.
• Monitor and report on notable Claims activity within the portfolio to Underwriting Manager – A&H and Regional Manager on a monthly basis.
• Coordinate with the Underwriting Manager- A&H, and A&H Line of Business Head on all ceded reinsurance actions in accordance with Arch guidelines.
• Maintain appropriate business activity logs to record submission activity, or premium activity for management reports.
• Assist in the resolution of outstanding premium receivable issues, when directed.
• Stay abreast of industry topics and changes in legislation impacting the line of business.

People management responsibilities:

• Communicate organizational goals with team members and clarify set expectations.
• Monitor employees’ productivity and provide constructive feedback and coaching.
• Oversee employee’s performance; organize regular 1:1 meeting to discuss performance, manage underperformance, conduct annual performance reviews, support setting annual goals.
• Provide guidance, support and mentoring to the employees.
• Identify development needs of employees and discuss career development aspirations.
• Review leave requests as per the policies, oversee team operation, manage employees’ workload and attendance.
• Conduct disciplinary conversations when required.
• Manage recruitment process within reasonable timeframe; identify recruitment needs, conduct interviews and provide feedback.
• Prepare and manage onboarding of new employees; prepare new employee’s training.
• Ensure adherence to legal and company policies and procedures is undertaken.

General responsibilities:

• Collaborate effectively with other business units.
• Adhere to company’s policies, procedures and local guidance as well as to the legislation.
• Other reasonable duties as directed by the business, within the scope of the role.

Role Requirements & Skills

Skills / Competencies

• Demonstrated ability and experience in people management.
• Displayed ability of portfolio management.
• Displayed ability to manage growth of  Region, A&H portfolio.
• Displayed skills in planning and product development.
• Demonstrated ability to manage client relationship.
• Possessing technical and analytical skills.
• Knowledge reading & analysing financial statements.
• Regulatory & compliance awareness.
• Problem solving, negotiation & decision making
• Strong interpersonal and leadership skills demonstrating an ability to teach, influence and motivate others.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Ability to develop and maintain effective relationships with all business units.
• Experience in using MS Office and.
• Desire to learn and contribute.
• part of a team, with the ability to work autonomously when required.
• Enthusiastic, positive attitude.
• Ability to work under pressure of time.
• Experience working with multiple stakeholders and under deadlines.
• Ability to prioritize.
• Strong attention to detail.
• Flexibility, multi- tasking and ability to deliver initiatives within a short timescale.

Qualifications

• Tertiary degree, preferable in finance, commerce, law, accounting or similar- desired.
• Professional certifications within the insurance industry – preferred but not essential.

Experience

• Minimum 5-10 years of work experience in the Australian/New Zealand A&H insurance markets.
• Strong working knowledge and large pool of existing broker/client relationships in the Australian/New Zealand A&H insurance markets.
• Experience managing a team or demonstrated aptitude to operate in a leadership position.

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