NW Residential Services Coordinator - Martha's Place (P/T Variable 0 -37.5 hr/wk)

Overview

P/T Variable hours available (0-37.5 per week; must be available to work overnights and on weekends, this is a 24/7 facility and flexibility is needed.) 

Starting Pay: $25.96 - $27.26 / hour  (DOE). Overnight, Weekend & Solo Shift Differential Pay ($o.75 - $1.00 / hour) available.

Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.

POSITION DESCRIPTION:

The Residential Services Coordinator is responsible for daily crisis management, milieu relationship management, and effective and safe daily building operation at Martha’s Place; a 70-unit, 24/7 controlled access, permanent/ supportive housing project for highly vulnerable, chronically homeless adults.   The Residential Services Coordinator would be part of the 24/7 support staff for residents and building operations.  

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:

• Interact and model appropriate professional behaviors with residents in the general milieu of Martha's Place common areas.
• Coordinate and facilitate outside services with residents:
•       Contact outside service providers to schedule, confirm and manage a variety of appointments.
• Provide outreach and engagement of service-resistant residents through creative, resourceful strategies that build trust and confidence.
• Initiate, facilitate and promote on-site recreational and therapeutic activities.
• Ensure all functions in lobby office are run efficiently and effectively, including checking visitors in and out, answering telephones and monitoring security systems.
• Acts as first responder to neighbor/community concerns promptly and professionally; ensure coordination with Supervisor and Housing Director as needed.
• Maintain safety and security by monitoring all general access areas and enforcing building rules including street front.
• Respond to emergencies and initiate action as required, including contact with emergency response systems; may include resident welfare checks.
• Ensure significant events involving residents and building operation activities are recorded accurately in daily log:
•      Read daily logs upon shift entry
•      Pass on all necessary information during shift overlap for seamless coverage
•      Elevate issues as appropriate to Supervisor
• Respond to resident complaints involving other residents; coordinate with Supervisor, CHS Building Manager, and/or community partners as needed.
• Assess resident requests for maintenance, lease issues, rent payments, etc. in order to evaluate for appropriate assistance and/or direction to CHS building staff or other relevant services.
• Participate in weekly staff meetings (including internal CCS programs, CHS staff as needed, and community partners).
• Attend trainings as needed/required.
• Provide transportation to residents as needed/requested.
• Other work-related duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

• Experience working with individuals displaying a wide range of unpleasant and/or challenging behaviors.
• Must be available to work some evening and weekend shifts.
• Ability to communicate and work effectively with staff from various backgrounds.
• Able to communicate effectively in with staff, residents, and community partners.
• Ability to learn crisis intervention skills and behavior management.
• Reliable transportation and WA State Driver’s License/ WA State I.D.
• Active or ability to obtain a Food Handlers Permit.
• Active or ability to obtain CPR/First Aid training.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Criminal History Background Checks are required prior to employment.