Observability Engineer

Company Description

"Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking an experienced and passionate Observability Engineer to join our team in Thailand. The ideal candidate will be responsible for the end-to-end management of our observability platforms, ensuring optimal visibility into our systems and applications.

Key responsibilities

• Splunk Platform Management: Develop, maintain, and optimize Splunk Observability Cloud and Splunk Cloud platforms for log management.
• Data Ingestion: Deploy and configure OpenTelemetry Collectors for metrics and traces collection, as well as Splunk forwarders for log ingestion.
• User Support and Training: Provide user support and conduct training sessions to promote good observability practices and maximize the value derived from Splunk solutions.
• Compliance and Security: Ensure that our observability systems and practices comply with PCI DSS regulations.
• Development and Integration: Design and develop Python applications, add-ons, or custom integrations to extend Splunk Observability capabilities.
• Expertise and Tech Watch: Act as a Subject Matter Expert (SME) on observability topics, proposing complementary solutions (e.g., ELK, Grafana) when appropriate.

Collaboration and Key Interactions:

• Cross-Functional Team Collaboration: Work closely with various internal teams to integrate data sources, build relevant dashboards, configure effective detectors, and set up alerts.

Qualifications

• Bachelor's or Master's degree in Computer Science, Software Engineering or related field
• At least 5-7 years of experience in observability or monitoring engineering.
• Splunk O11y Cloud Certified Metrics User certification is a plus.
• Splunk Cloud Certified Architect certification is a plus.
• Proven experience with Splunk Observability Cloud (including Infra Monitoring, APM, Log Observer) and Splunk Cloud Log.
• Proficiency in OpenTelemetry Collector deployment & configuration.
• Familiarity with alternative observability tools such as ELK Stack, Grafana, and Prometheus.
• Experience with AWS cloud services, particularly in logging and storage.
• Strong knowledge of Linux operating systems in both on-premise and cloud environments.

Technical expertise:

• Splunk Enterprise Cloud, AWS Cloud, Linux, Gitlab, Jira/Confluence, ServiceNow

Additional Information

• This position is based in Bangkok

• The role involves global collaboration, requiring flexibility to accommodate time zone differences.