Office Manager

Thank you for your interest in joining our growing and vibrant team at NBWC. We pride ourselves on transparency and honesty in everything we do and say and strive to make things as clear as possible for interested candidates. 

Schedule: Full-Time on-site | Monday–Friday (9am-5pm)
Compensation: $45,760-$47,840 annually (equivalent to $22–23/hour) DOE + Benefits
Reports To: Administrative Director
Employment Type: Full-Time / Exempt

Position Summary
New Birth Midwifery is seeking a highly organized, adaptable, and professional Office Manager to support the daily operations of our Chaska birth center. This role combines front-desk reception responsibilities with administrative office coordination and operational support.

This individual will serve as the welcoming face of the birth center while also helping ensure that behind-the-scenes workflows, communication, scheduling, and administrative systems run smoothly and efficiently. The ideal candidate thrives in a fast-paced environment, can confidently juggle multiple priorities at once, and remains calm and professional through frequent interruptions and shifting needs.

This is an excellent opportunity for someone looking to grow within a mission-driven healthcare organization. As New Birth continues to expand, there will be opportunities for advancement into areas such as facility management, operations leadership, and billing administration.

Core Responsibilities

• Front Desk & Client Support
  • Greet clients, families, students, and visitors warmly and professionally
  • Answer incoming phone calls and route messages appropriately
  • Assist with patient scheduling, appointment coordination, and intake processes
  • Provide general non-clinical information regarding office hours, provider schedules, locations, and processes
  • Maintain a calm, organized, and welcoming front desk environment
  • Support positive client experiences through professional and compassionate communication
• Administrative & Office Coordination
  • Manage filing, scanning, printing, faxing, and document organization
  • Assist with maintaining electronic and paper records in compliance with HIPAA standards
  • Support internal administrative workflows and communication between departments
  • Prepare forms, packets, correspondence, and office materials as needed
  • Coordinate vendor visits, deliveries, and facility-related appointments
  • Assist leadership with administrative projects, reporting, and operational tasks

• Operational & Facility Support
  • Help oversee office organization, supply inventory, and restocking
  • Monitor cleanliness and presentation of shared spaces and front office areas
  • Support facility readiness and communicate maintenance or operational concerns promptly
  • Assist with coordination of staff schedules, meetings, trainings, and office logistics
  • Collaborate with leadership to improve systems, workflows, and client experience initiatives
• Billing & Documentation Support
  • Assist with collecting and organizing billing-related documentation
  • Support communication between administrative and billing teams
  • Ensure sensitive financial and medical documents are handled confidentially and accurately
  • Help maintain accurate records and administrative tracking systems

Qualifications

• Required Skills & Experience
  • 2+ years of experience in administrative support, office management, front desk coordination, or healthcare administration preferred
  • Excellent multitasking and organizational abilities
  • Ability to work efficiently in a fast-paced environment with frequent interruptions and changing priorities
  • Strong verbal and written communication skills
  • Professional, compassionate, and client-centered demeanor
  • Strong attention to detail and ability to maintain confidentiality
  • Comfortable using computer systems, scheduling software, Google Workspace, and office technology
  • Ability to work both independently and collaboratively within a team environment
• Preferred Qualifications
  • Experience in healthcare, birth center, or medical office settings
  • Familiarity with HIPAA compliance and electronic health record systems
  • Experience supporting billing, scheduling, or facility coordination processes
  • Experience managing multiple projects or operational responsibilities simultaneously
• Desired Personal Attributes
  • Calm and solutions-focused under pressure
  • Highly dependable and self-motivated
  • Adaptable and flexible with changing workflows
  • Warm, welcoming, and professional with clients and staff
  • Strong problem-solving and critical-thinking skills
  • Values-aligned with compassionate, family-centered care

Compensation & Benefits

• $22–23/hour depending on experience
• Full-time benefits package available
• Monday–Friday consistent schedule
• Opportunities for professional growth and advancement as the organization expands

Working Conditions

• On-site role within an active birth center environment
• Frequent interaction with clients, families, providers, and administrative staff
• Combination of seated desk work, phone communication, and movement throughout the clinic
• Occasional lifting or carrying of office supplies up to 20 lbs.
  

How to Apply 
Upload a resume/CV and cover letter. Include two professional references.