Online Marketplace Operations Specialist

EPOS
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📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About this role

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are looking for a highly driven Online Marketplace Operations Specialist to lead EPOS’s online commerce growth across marketplaces and digital channels. This role will own day-to-day performance of platforms such as Shopee, Lazada, TikTok Shop and future online channels, while leveraging AI tools and automation to scale operations efficiently.

The ideal candidate comes from strong marketplace backgrounds such as Shopee, Lazada, TikTok Shop, or fast-growing eCommerce brands.

Key Responsibilities

Commercial Growth & Performance

  • Own monthly revenue, traffic, conversion and profitability targets across online channels
  • Plan and execute platform campaigns (9.9, 10.10, 11.11 etc.)
  • Improve AOV, repeat purchase and category growth

Marketplace Operations

  • Ensure accurate listings, pricing, promotions and stock availability
  • Manage platform health metrics, seller performance and customer ratings
  • Optimize store merchandising and product discoverability

Data & Reporting

  • Build daily / weekly dashboards for sales and channel performance
  • Analyse traffic sources, SKU movement, campaign ROI and competitor actions
  • Provide insights and action plans to management

AI & Automation

  • Introduce AI tools to improve operations productivity
  • Automate reporting workflows and repetitive tasks
  • Implement AI chat support / content generation / forecasting where relevant

Cross Functional Collaboration

  • Work closely with supply chain, customer service, finance, marketing and product teams
  • Ensure smooth execution of campaigns and fulfilment readiness
  • 3+ years experience in eCommerce / Marketplace Operations
  • Strong commercial mindset with proven sales growth track record
  • Data-driven and comfortable with Excel / BI dashboards
  • Fast-moving, entrepreneurial mindset
  • Strong stakeholder management skills

Frequently Asked Questions

Is the salary disclosed for the Online Marketplace Operations Specialist position at EPOS?
The salary for this Online Marketplace Operations Specialist role at EPOS is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Online Marketplace Operations Specialist position at EPOS located?
This Online Marketplace Operations Specialist role at EPOS is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Online Marketplace Operations Specialist position at EPOS?
Click the "Apply Now" button on this page. You will be redirected to EPOS's official application portal hosted on workable where you can submit your application directly.
When was the Online Marketplace Operations Specialist job at EPOS posted?
This Online Marketplace Operations Specialist position at EPOS was posted on Apr 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Online Marketplace Operations Specialist
EPOS
Apply for this role ↗

You'll be redirected to EPOS's official application page on workable.