Online Payment Relationship Manager
About this role
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Our team leads Payoneer's online payment solutions and operations, overseeing the payment provider relationships that power our B2B invoicing platform. We manage the full ecosystem of acquirers, processors, and payment partners — ensuring reliable, scalable payment flows — while also owning the end-to-end management of reversed payments. We operate at the intersection of operations, partnerships, and strategy, and work closely with teams across the company to keep our payment infrastructure running and evolving.
What you will be spending your time on:
- Partnership Ownership: Own and manage strategic relationships with acquirers, payment processors, card schemes, and other payment providers — serving as the primary point of contact and driving long-term partnership value.
- Vendor Relationship Management: Proactively manage day-to-day and strategic engagement with external payment partners, including contract negotiations, performance reviews, escalations, and roadmap alignment.
- Partnership Oversight: Monitor and evaluate partner performance against SLAs, commercial terms, and operational benchmarks. Identify gaps, drive remediation, and surface opportunities to expand or optimize existing partnerships.
- Cross-Functional Leadership: Act as the internal champion for payment partnerships — aligning Product, Compliance, Finance, and Operations stakeholders around partner capabilities, requirements, and joint initiatives.
- Data-Driven Governance: Use analytics and reporting to track partner health, transaction performance, and cost efficiency — translating insights into actionable recommendations for leadership.
Who you are
The Payoneers are:
Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Responsible | Technically Proficient
- 4–5+ years of experience in the online/mobile payments industry or a relevant fintech company — a must!
- Proven track record of managing relationships with acquirers, payment processors, or card scheme partners in a B2B or B2C environment.
- Deep familiarity with card schemes, acquiring ecosystems, payment rails, and the broader payment provider landscape.
- Strong commercial acumen — experience with contract negotiations, partner governance, and performance management.
- Ability to navigate complex, multi-stakeholder environments and drive alignment across internal and external parties.
- Strong analytical skills — comfortable interpreting transaction data, fee structures, and partner performance metrics to inform decisions.
- Experience leading cross-functional projects end-to-end, with high attention to detail from planning through execution.
- Highly motivated and ownership-driven, with the relationship-building skills and executive presence to represent Payoneer externally at a senior level.
In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
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