Operations and Dispatch Specialist

About the Client (Parsel)

Parsel is a logistics and operations platform designed to simplify and optimize supply chain processes. By leveraging advanced technology and customer-centric solutions, Parsel streamlines order management, enhances customer service, and ensures efficient delivery operations. Their commitment to operational excellence drives innovation in the logistics sector, providing clients with seamless and reliable services.

Role Overview

Parsel is looking for a highly organized and proactive Operations and Dispatch Specialist to join the team on a full-time, permanent basis. In this role, you will play a critical part in managing shipping operations, from securing carrier quotes to providing real-time dispatch support. The ideal candidate is detail-oriented, excels at coordination, and is comfortable working in a fast-paced logistics environment. 

Key Responsibilities

• Request, compare, and manage shipping quotes to secure cost-effective and reliable carrier options.
• Schedule and reschedule pick-up services with carriers to meet client timelines.
• Provide real-time dispatch assistance, ensuring smooth communication between carriers, clients, and internal teams.
• Create and maintain a process-driven, detail-oriented approach to problem-solving and operations
• Demonstrate agile thinking and the ability to quickly adapt to changing situations, tools, or priorities
• Coordinate with carriers on shipment status, updates, and any changes to schedules.
• Audit shipping invoices and perform basic reconciliations to ensure billing accuracy.
• Track and document shipping activities to maintain operational visibility.
• Identify and resolve shipping-related issues quickly and effectively.
• Support continuous process improvements within shipping and dispatch functions.

Qualifications

• 1–3 years of experience in shipping, logistics, or transportation coordination.
• Strong organizational skills with the ability to manage multiple requests simultaneously.
• Excellent communication and interpersonal skills to liaise effectively with carriers and clients.
• Familiarity with invoice auditing and basic reconciliation processes.
• Proficiency in using spreadsheets (Google Sheets, Microsoft Excel) for tracking and reporting.
• Ability to work independently and thrive in a fast-paced, high-volume environment.
• Flexibility to align with US West Coast business hours.
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Compensation and Benefits

• Competitive salary based on experience.
• Opportunities for professional growth and career advancement.
• Collaborative and dynamic work environment.