Operations Assistant

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please visit our website: www.turnerandtownsend.com

Job Description

The Operations Assistant is responsible for the financial management of key client accounts, ensuring that both internal (Turner & Townsend) and external client requirements are met while maintaining profitability.

Acting as the primary point of contact for all finance-related matters on assigned commissions, the Operations Assistance will develop and operate financial / operational management processes that support project performance. The role also supports the Finance Lead for the South East, South West and Midlands regions to ensure that all monthly financial objectives for operational Directors and Head Office Finance are achieved in line with company policies and deadlines.

Financial Management & Reporting

• Set up and maintain contracts/projects in Dynamics 365, including charge rates, project forecasts and spread profiles.
• Lead monthly, quarterly and annual forecasting reviews with Project Directors and the leadership team.
• Analyse and explain variances against forecasted figures.
• Maintain up‑to‑date, accurate financial data within Dynamics 365.
• Review and interpret utilisation data to support performance insights.
• Complete monthly invoices and billing reports.
• Produce monthly finance reports for external clients.
• Respond to financial queries from operational staff.
• Reconcile financial data and perform quality checks to eliminate errors.
• Provide data and support for internal/external reports, audits and profitability reviews.

Operational Finance Activities

• Manage Intercompany (Interco) agreements, invoices and purchase orders.
• Manage subcontractor purchase orders and verify contractor invoices on the purchase ledger.
• Collate and manage client timesheets in support of invoicing processes.
• Support the Credit Control team with payment queries and escalations.
• Adhere to SOX control requirements where applicable.

Qualifications

Skills & Competencies

• Strong quantitative skills with the ability to interpret and manipulate financial data.
• Advanced Excel skills (e.g., SUMIF, VLOOKUP, PivotTables).
• Highly analytical with a solutions‑oriented approach to problem solving.
• Exceptional accuracy and attention to detail.
• Strong organisational and time management capabilities, with the ability to meet recurring monthly deadlines.
• Excellent written and verbal communication skills and confidence engaging with multiple stakeholders.
• Ability to work independently, manage priorities, and adapt to changing demands.
• Flexible, proactive, and responsive approach.
• Knowledge of Microsoft Dynamics 365 is advantageous.
• Strong understanding of financial processes, mechanisms, and systems (full training on T&T systems provided).

Qualifications & Experience

• Bachelor’s degree in Finance or a related discipline, or equivalent qualification.
• Extensive experience in accountancy or finance roles.
• Strong knowledge of budgeting, forecasting, invoicing and management accounts.
• Experience using financial management systems (ideally Microsoft Dynamics 365).
• Experience using Power BI reports.
• Proven ability to collaborate and operate within diverse, multicultural, multinational, and multi‑partner environments

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

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Please find out more about us at www.turnerandtownsend.com/

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.