Operations Associate
frontiercooperative
Operations Associate
ansira· BrandMuscle India Private Limited
About this role
The Partner Support Associate, based in India, is responsible for handling incoming calls, chats, and emails in English from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty.
Duties/Responsibilities:
Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service.
Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures.
Understand the company's products or services to effectively address client questions and concerns.
Identify customer needs through active listening, researching issues, resolving problems, and providing solutions.
Document tickets (calls, chats and emails) in the call center database.
Follow specific scripts or call flows to ensure accuracy of information provided.
Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer.
Attend training sessions and team meetings to enhance skills and knowledge.
Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary.
Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions.
Show a willingness to learn new things and adapt to company guidelines and procedures.
May perform other administrative duties as assigned.
Required Skills/Abilities:
1–2-year experience strong written and verbal communication skills in English
Exceptional communication, active listening skills, and interpersonal skills.
Empathy and customer-oriented approach.
Ability to handle multiple tasks and prioritize effectively.
Proficient in call center software and technology. Experience with Salesforce is a plus.
Strong problem-solving skills to address and resolve customer issues efficiently.
Proven track record of reliability.
Willingness to work in 24 * 7 work environment.
Willingness to work on weekends with scheduled week offs as per business requirement.
- Candidates are required to work from the office 5 days a week. The shift timings for this role are 7:30 PM to 4:00 AM.
Education and Experience:
High school diploma or equivalent.
Experience in a customer support role or a related role in American process.
Frequently Asked Questions
Is the salary disclosed for the Operations Associate position at ansira?
The salary for this Operations Associate role at ansira is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Associate position at ansira located?
This Operations Associate role at ansira is based in India-Pune. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Associate role at ansira full-time or part-time?
This is listed as a Full time position. It is posted as a Operations Associate role in the BrandMuscle India Private Limited department at ansira.
Which team or department does the Operations Associate at ansira belong to?
This Operations Associate position is part of the BrandMuscle India Private Limited department at ansira. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Associate position at ansira?
Click the "Apply Now" button on this page. You will be redirected to ansira's official application portal hosted on workday where you can submit your application directly.
When was the Operations Associate job at ansira posted?
This Operations Associate position at ansira was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Associate
ansira
You'll be redirected to ansira's official application page on Workday.