Operations Clerk

Job Title: Operations Clerk 

Department: Operations

Supervisor: Sr. Operations Supervisor

Functional Relationship: Chief Operations Officer

Summary of Responsibilities: The Operations Clerk will work a variety of functions within the Operations Department as directed by the Operations Manager under the Supervision of the Assistant Operations Supervisors and the Operations Foreman.

The three primary roles of an Operations Clerk are:

Job Responsibilities:

1. Verify customer delivery order details and provide approved loading for Full Container Load (FCL) Containers load.
2. Gating-In, weighing & gating-Out containers from the terminal which requires recording in the TOS of all information needing verification such as truck license plate, driver identification, customer information, seals and container weight before trucks enter and/or exit the terminal.
3. Various front- and back-office tasks that support the flow of information that is required for cargo advice, cargo hold release, data entry and invoice generation and billing, and the generation of operational reports.

Gate

• Critically verify and enter required information to Gate-In containers for export (empty and full).
• Verify and enter required information to Gate-In trucks for the collection of containers for import (full) and export (empty), including trucks collecting as well.
• Verify the Gross Mass (weight) of all loaded export containers entering the facility using the scales at both gate and yard and entering the information into the TOS (on both the inbound and outbound leg).
• Issue weight certificate to truckers and ensure they sign it acknowledging the information contained therein.
• Maintain the weighbridge and all associated equipment in accordance with manufacturer's instructions.
• Critically verify and correctly enter all required information into the TOS to Gate-Out containers and trucks.

Clerical

• Check emails and make adjustments for agents daily.
• Manifest corrections, prepare and send billing corrections to accounts
• Assist cashier with daily system/agent anomalies and errors i.e. wrong bill of lading, name, pc count, not in system.
• Assist Warehouse with late rider or change of piece count of bills of lading and late stripping requests.
• Enter manifest for fuel monthly.
• Read, prepare and send reefer billing for customer to accounts
• Compile and prepare Port Stats reports monthly
• Prepare Extra, Stuffing, Heavy Lift and Weight-in charges for customers
• Logging and filing of Customs export forms

General

• Proactively drive efficiency and productivity and provide suggestions and recommendations to the Supervisors for continuous improvements.
• Develop and maintain updated processes and procedures for all tasks so that work is 100% standardized.
• Actively seek opportunities to drive innovation and realize efficiencies in standardized work.
• Maintain the front desk, gate booths, weighbridge booth and other general work areas in a clean, tidy and hazard free condition.
• Operations Clerks are responsible for carrying out the policies, procedures and general instructions of the Operations Manager
• Any other duties of a related nature that may be assigned from time to time.

Closing date: Friday, July 3, 2026

INTERNAL/EXTERNAL