Operations Manager

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Operations Manager will be responsible for all operational services, import and export traffics in air and ocean trade. He or she will be responsible for operational excellence, support product initiatives, filling, document processing and customer service function at the national/branch scope. The Operations Manager will support to Sales department in cross selling activities and solving or critical problems in the operations (Import and Export).

ESSENTIAL FUNCTIONS:

• Responsible of statistics and KPI´s of operational performance in the country/branch.

• Responsible in the relationship with IATA at National Level and fulfill with the operational requirements of IATA.

• Awareness to key import and export vertical market in order to work closely with M&S development.

• To support in sub-contractor management function, supplier and control for agreement and monitoring of their performance (post landing services, customs clearance, etc)

• Responsible for customer services function, customer retention and cross selling in cooperation with M&S into the country/branch.

• Work closely with partners and Sales Team to define necessary product to achieve the targets budgeted.

• To Work in accordance to the compliance rules and policy.

• Relation with customers and Carriers.

• Visit to customers and potential customers together with the Sales Team for technical purposes.

SUPERVISORY RESPONSIBILITIES:

• Conduct performance evaluation for direct reports, customer services department, Operational function structure.
• Recommend hiring, firing and promotion
• Identify and resolve personnel issues
• Ongoing coaching and mentoring of staff to develop skills to the highest level

QUALIFICATIONS:

• Excellent organizational skills
• Excellent written and verbal skills
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in transportation, ocean freight or international business preferred or equivalent.
• 5+ years of airfreight product or scope focused in Business.
• Knowledge and experience in Air freight Operations duties.
• Knowledge in planning and cost control in Air Freight Product.
• Marketing & Sales orientated capabilities and business developing.
• Highly motivated leader who is adept at working in a competitive, challenging and fast-paced work environment.
• English advanced proficiency language (written and speaking).