Operations Manager

atica· Distribution
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📍 Pune, MH, IndiaFULL TIME

About this role

Job Description: Operations Manager


Atica Global
Atica is a leading, tech-first remote sales & revenue management company for hotels and hotel operators in the US, enabled by a unified tech-led solution. We're a startup, backed by some of the top investors in the country including Titan Capital and DIBS.

Work mode: Work from office
Joining: Immediate
Location: Pune, Maharashtra
Timings: 5 PM to 3 AM IST — 5 Days Working


Key Responsibilities
  • Task Oversight: Ensure the team's daily work — RFP responses, PMS entries, CRM updates, and report generation — is completed accurately and within the expected turnaround time (TAT)
  • Quality Control: Spot-check completed work daily to catch errors before they reach hotels or the sales team, and fix the underlying process when the same mistake keeps recurring
  • SOP Ownership: Maintain and update the standard operating procedure for each task type, and make sure every associate and team lead is working to the same standard
  • Performance Tracking: Monitor accuracy and TAT numbers daily at the individual and team level; keep error rates low and turnaround consistently within target
  • Monthly Scoring: Run the monthly performance/variable-pay scoring process end to end — pull the data, validate it, and confirm final numbers with Finance on time
  • Team Leadership: Manage and coach team leads, set daily task priorities, and redistribute work when volumes spike or someone's on leave
  • Issue Resolution: Be the first point of contact when something goes wrong — a wrong entry, a missed deadline — trace the root cause, get it corrected, and prevent it from repeating
  • Tool & Process Improvement: Improve how the team uses CRM, reporting platforms (e.g. Metabase), and internal tools (e.g. Appsmith) to work faster and with fewer errors
  • Cross-Functional Coordination: Work with the Sales team to keep RFP requirements clear and make sure PMS/CRM data stays consistent with what's been committed to hotels and clients
  • Team Development: Coach associates and team leads whose accuracy or TAT has slipped, and build a team that keeps improving with low attrition
Requirements
  • 3–6 years in operations, back-office, or data-processing roles, with hands-on experience managing a team or team leads
  • High attention to detail — comfortable being accountable for the accuracy of high-volume, precision-driven work
  • Comfortable using data and reporting tools to track performance, not just gut calls
  • Clear communicator who can hold a team accountable to a quality and turnaround standard
  • Able to work the 5 PM–3 AM shift out of our Pune office
Nice to Have
  • Experience in hospitality, hotel operations, or hotel distribution systems (PMS, RFP platforms)
  • Prior experience in a data-entry or back-office environment with strict accuracy/TAT targets

Frequently Asked Questions

Is the salary disclosed for the Operations Manager position at atica?
The salary for this Operations Manager role at atica is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Manager position at atica located?
This Operations Manager role at atica is based in Pune, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Manager role at atica full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Operations Manager role in the Distribution department at atica.
Which team or department does the Operations Manager at atica belong to?
This Operations Manager position is part of the Distribution department at atica. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Manager position at atica?
Click the "Apply Now" button on this page. You will be redirected to atica's official application portal hosted on keka where you can submit your application directly.
When was the Operations Manager job at atica posted?
This Operations Manager position at atica was posted on Jul 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Manager
atica
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