Operations Manager

The Operations Manager will lead and optimize warehouse and logistics operations across a distributed environment, ensuring efficient inventory flow, fulfillment accuracy, and scalable operational processes. This role is heavily focused on warehouse operations strategy, logistics coordination, inventory systems implementation, and process improvement. 

The ideal candidate brings experience overseeing warehouse operations, redesigning warehouse layouts and workflows, implementing inventory management solutions, and managing third-party logistics and shipping operations. This individual will serve as a key operational partner in building scalable infrastructure that supports growth, operational efficiency, and customer satisfaction. 

Key Responsibilities 

Warehouse Operations & Optimization 

• Oversee day-to-day warehouse operations remotely, including receiving, storage, fulfillment, shipping, and returns  

• Evaluate and redesign warehouse layouts, workflows, and operational processes to improve efficiency, scalability, and accuracy  

• Develop and implement operational standards, SOPs, and KPIs across warehouse functions  

• Partner with warehouse personnel and third-party vendors to ensure operational consistency and performance  

• Identify process bottlenecks and lead continuous improvement initiatives  

Inventory Management & Systems 

• Lead the implementation and optimization of inventory management systems and warehouse operational tools  

• Maintain accurate SKU-level inventory visibility and reporting across multiple locations or systems  

• Establish inventory control procedures including cycle counts, reconciliation, and auditing processes  

• Analyze inventory trends and operational data to improve forecasting, replenishment, and fulfillment accuracy  

• Partner cross-functionally to improve inventory planning and operational scalability  

Logistics & Supply Chain Management 

• Manage shipping, freight, carrier relationships, and logistics operations to ensure timely and cost-effective delivery  

• Oversee inbound and outbound logistics coordination across warehouse and customer delivery operations  

• Monitor shipping performance, delivery timelines, and transportation costs while identifying optimization opportunities  

• Manage end-to-end RMA processing and hardware warranty operations across deployed customer hardware environments 

• Serve as a point of coordination for customer service escalations related to hardware fulfillment, returns, replacements, and shipping discrepancies 

Operational Strategy & Project Management 

• Lead operational improvement projects including warehouse redesigns, inventory system migrations, and logistics process enhancements  

• Develop scalable operational frameworks to support company growth and customer demand  

• Collaborate with leadership, finance, customer success, and technical teams to align operational priorities  

• Build reporting dashboards and operational metrics to track warehouse and logistics performance  

Team Leadership & Cross-Functional Collaboration 

• Lead and support warehouse operations personnel, vendors, and cross-functional operational teams  

• Establish clear operational expectations, accountability, and performance standards  

• Drive a culture of operational excellence, responsiveness, and continuous improvement  

• Provide training and guidance on inventory systems, warehouse procedures, and logistics best practices 
• Coordinate with Implementation teams to confirm hardware delivery schedules, validate successful delivery completion, and ensure customers receive accurate and complete shipments 

Required Qualifications  

• 5+ years of experience in warehouse operations, logistics, supply chain, or fulfillment management 

• Experience overseeing warehouse operations remotely and managing distributed operational teams or partners 

• Proven experience redesigning warehouse workflows, layouts, or operational infrastructure 

• Hands-on experience implementing or optimizing inventory management systems (WMS/IMS/ERP) 

• Strong logistics and transportation management experience, including carrier and freight coordination 

• Experience managing SKU-level inventory in a fast-paced operational environment 

• Strong analytical, organizational, and problem-solving skills 

• Ability to manage multiple operational initiatives simultaneously 

• Excellent communication and cross-functional collaboration skills 

Preferred Qualifications 

• Experience in a hardware, technology, ecommerce, or distribution environment 

• Familiarity with warehouse management systems (WMS), ERP platforms, and shipping/logistics software 

• Experience working with third-party logistics (3PL) providers 

• Knowledge of warehouse safety standards and operational compliance 

Work Environment 

• Fully remote role with regular interaction with warehouse teams, logistics providers, and operational partners 

• Occasional travel to warehouse or operational sites may be required 

• Fast-paced operational environment focused on scalability, process improvement, and execution