Operations Manager
About this role
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- University graduate or higher.- Over 10 years of experience ( Included 3 years of team leader )- Experience in a fast-moving consumer environment or theme park, hotel, resort- English communication smoothly. - Proficient in computer functions.( POS system , PPT, Excel, word )
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- CS KPI & MV Score management. - CS Trainer & POS systems.- CS operation manual.- Customer complaints handle. - Operation budget report. - Performance plan & upgrade. - Team headcounts manage & excellent on people management.
(Included team member work schedule )- Excellent communication skills as an active personality.
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