Operations Support Executive - Customer Experience

blenheimchalcotindia· Operations
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📍 Mumbai, India

About this role

About Liberis:

Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers’ real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision. Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done.

The Role:

Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support. Your work ensures our merchants enjoy a delightful and friction-free experience.

What you’ll be doing:

  • Be the main point of contact for our merchants
  • Own digital customer queries end-to-end via email and live chat
  • Investigate and resolve payment-related issues
  • Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience
  • Share customer feedback to help improve our product and processes

What we are looking for:

 

  • Fluent in English with excellent written and verbal communication skills
  • Previous experience in a customer experience role - ideally in financial services or fintech (though not essential)
  • Excellent organisational skills with the ability to prioritise and handle multiple tasks in a fast-paced environment
  • Strong attention to detail and a proactive approach to problem-solving
  • Comfortable working with data and numerical information in Excel to support investigations and reporting
  • Skilled in using modern business tools (Salesforce or similar CRM/ops systems)
  • Collaborative mindset and a genuine interest in helping colleagues succeed
  • Comfortable working independently during late-shift hours, with the judgement to follow guidance, manage priorities and escalate when needed

 

Liberis is an equal opportunities employer. We welcome applications from all candidates, including individuals with disabilities and provide reasonable adjustments as required.


Frequently Asked Questions

Is the salary disclosed for the Operations Support Executive - Customer Experience position at blenheimchalcotindia?
The salary for this Operations Support Executive - Customer Experience role at blenheimchalcotindia is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Support Executive - Customer Experience position at blenheimchalcotindia located?
This Operations Support Executive - Customer Experience role at blenheimchalcotindia is based in Mumbai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Operations Support Executive - Customer Experience at blenheimchalcotindia belong to?
This Operations Support Executive - Customer Experience position is part of the Operations department at blenheimchalcotindia. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Support Executive - Customer Experience position at blenheimchalcotindia?
Click the "Apply Now" button on this page. You will be redirected to blenheimchalcotindia's official application portal hosted on greenhouse where you can submit your application directly.
When was the Operations Support Executive - Customer Experience job at blenheimchalcotindia posted?
This Operations Support Executive - Customer Experience position at blenheimchalcotindia was posted on Jul 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Support Executive - Customer Experience
blenheimchalcotindia
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