Order Entry Coordinator, Media & Entertainment

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.

Job Summary

The Order Entry Coordinator plays a critical role in supporting a high-volume advertising sales team by ensuring the accurate and timely entry, maintenance and management of advertising orders across internal systems and partnering with various teams.

Job Description

Core Responsibilities

• • Accurately enter and manage advertising sales orders, revisions, cancellations, and make-goods within designated Salesforce CRM system. 

  • Review order submissions for completeness, accuracy, pricing, inventory availability, and compliance with internal policies.  

  • Partner closely with Sales and Sales Partners for all aspects of client’s campaigns. 

  • Ensure all client campaign details, flight dates, rates, targeting requirements, creative specifications, and billing information are correctly reflected in the system. 

  • Process changes to existing campaigns including budget updates, date extensions, product adjustments, and audience modifications with the appropriate partner teams while keeping Sales informed. 

  • Communicate directly with clients regarding campaign details, order confirmations, changes, and status updates, ensuring clarity, accuracy, and a high level of customer service throughout the campaign lifecycle. 

  • Communicate proactively with sales teams regarding order status, issues, and required follow-up actions. 

  • Support campaign launch readiness by coordinating with media planning, campaign management, ad operations, and fulfillment teams. 

  • Identify opportunities to streamline workflows and improve data quality across the sales process. 

  • Maintain data integrity across CRM and order management systems. 

  • Ensure compliance with company policies, contractual terms, and revenue recognition requirements. 

  • Input and audit to ensure timely tracking of sports, high-profile events and packages for sales in special event tracker and/or relevant market trackers. 
  • Quality control inventory for orders and communicate any needs for changes/revisions based upon results and expectations.  

  • Download/transfer electronic order files in accordance with current guidelines and client expectations. 

  • Review and evaluate all streaming orders for clearance using available reporting and systems. Communicate any issues discovered to management and/or appropriate leadership. 

  • Enter notes on the order lines in the TV order management system and provide appropriate notifications to sales, support and National Cable Communications (NCC), as applicable, through established standard operating procedures (SOPs). 

  • Enter most complex streaming orders into the digital order management system and related systems, ensuring all quality control measures are followed and accurate copy is confirmed. 

  • Act as subject matter expert and participates in testing of digital order management system and related systems as necessary. 

  • Submit new client set up requests in CRM. 

  • Assist in the processing of all advanced media orders, including Digital Ad Insertion (DAI), Video-on-Demand (VOD) and interactive TV (iTV). 

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 

  • Other duties and responsibilities as assigned. 

  • Requirements:

  • 2+ years' experience supporting Sales teams/organizations  

  • Hands-on experience with sales tools  

  • Working and supporting a Salesforce CRM for the organization  

  • Experience in sales forecasting, pipeline management and sales process optimization  

  • Strong communication skills with the ability to present business decisions for improvement  

  • Ability to collaborate with cross-functional teams  

  • Experience with agile methodology  
  • Strategic and critical thinking skills  

  • Lead qualification familiarity  

  • Data management skills for configuring insights to make decisions using data  

  • Microsoft suite  

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Microsoft Excel, Order Entry, Order Management

Compensation

New York Pay Range: $21.32 - $31.98

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.