Order Processing Admin
About this role
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
ABOUT THE ROLE
Harbinger Motors is looking for an Order Processing Admin to support our Distribution & Sales Planning team. This role is responsible for accurately processing and entering customer and dealer orders, coordinating templated email communications with internal and external stakeholders, and ensuring that all order-related paperwork is completed, accurate, and properly filed. This is a detail-oriented, process-driven role that keeps our order pipeline moving smoothly and our records audit-ready.
KEY RESPONSIBILITIES
- Process and enter incoming orders into internal systems accurately and in a timely manner
- Review order details for completeness and accuracy prior to entry; flag and resolve discrepancies
- Coordinate order-related email communications using established templates, ensuring the right stakeholders (dealers, upfitters, internal teams) are informed at each step
- Track order status and follow up proactively to keep orders moving through the pipeline
- Ensure all required order paperwork (contracts, confirmations, allocation and delivery documentation) is complete, correctly filed, and easy to retrieve
- Maintain organized, up-to-date digital filing systems in line with company recordkeeping standards
- Identify and escalate missing documentation or data gaps to the appropriate team member
- Support ad hoc reporting or data pulls related to order status and documentation
QUALIFICATIONS
- 1+ years of experience in order processing, sales/administrative support, or a similar operations role
- Strong attention to detail and comfort working with structured data entry processes
- Proficiency with Google Workspace (Sheets, Docs, Gmail) and/or Microsoft Office
- Clear, professional written communication skills
- Ability to manage repetitive, high-volume tasks while maintaining accuracy
- Strong organizational skills and reliable follow-through on outstanding items
- Experience with CRM, ERP, or order management systems is a plus
- Experience in automotive, EV, or fleet/commercial vehicle industries is a plus but not required
WHAT SUCCESS LOOKS LIKE
- Orders are entered accurately with minimal rework or correction
- Stakeholders receive timely, correctly templated communications at each stage of the order process
- Paperwork is complete and filed correctly, with nothing missing when audited or requested
- Distribution & Sales Planning team members can rely on this role to keep the administrative side of order processing running without close oversight
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
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