Overview
This role will be a key part of the Elevate Transformation programme, which is a multi-year programme of business-led transformation initiatives designed to drive operational excellence.
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The programme is designed to optimise foundational processes, reduce operational risk and drive efficiency gains across all Finance teams and the wider Nomad organisation.
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The O2C Subject Matter Expert (SME) role sits as part of the Shared Finance Centre Workstream which comprises of the key Financial process areas FR&C, Cash Management, PTP and OTC.ย This Workstream is led by Vicky Edge, Director of the Shared Finance Centre.
Responsibilities
- Serve as the technical SME for OTC processes (Order Management, Pricing, Billing, Claims, Deductions, Credit & Collections)
- Lead the design and delivery of OTC system enhancements within SAP and connected systems
- Translate business improvement needs into clear technical and functional requirements
- Support configuration changes, testing cycles, defect resolution, and deployment activities
- Provide expert guidance on SAP SD and OTC best practices to ensure stable and standardised processes
- Manage integrations with EDI partners, logistics providers, and customer platforms for improved data flow
- Partner closely with Customer Service, Sales, Supply Chain, and Finance to ensure alignment of OTC improvements
- Promote standardisation and reduce unnecessary customisation across markets
- Contribute to data quality improvements, especially in customer master and pricing data
- Identify opportunities for process simplification and automation within the OTC cycle
- Support documentation, change control, and governance processes to ensure robust and compliant delivery