Senior Operations Manager (TOKYO)
Keywords Studios
Outbound Operations Manager
zendbox· Goods Out
About this role
We’re Hiring: Outbound Operations Manager at Zendbox!
As a key leader within our fulfilment function, the Outbound Operations Manager will take ownership of all outbound fulfilment activity, ensuring every order leaves our warehouse accurately, on time, and to the highest standard. This role sits at the heart of our fast-paced eCommerce operation, driving performance, quality, and efficiency across the despatch process.
You will lead and inspire a high-performing team of pickers and packers, embedding a culture of excellence and accountability. Working closely with colleagues across the business, you will ensure seamless order fulfilment, elevate customer satisfaction, and continually seek ways to improve processes as we scale.
If you’re ready to take the next step in your fulfilment career, lead a dynamic team, and contribute to a company that’s redefining eCommerce fulfilment, we’d love to hear from you. At Zendbox, we’re committed to attracting top talent and empowering our leaders to grow with us.
Your Responsibilities
- Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule
- Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture
- Maintain robust quality control at every stage of the outbound process
- Partner with other departments to ensure smooth order flow and exceptional customer experiences
- Drive continuous improvement initiatives to enhance efficiency and productivity
- Monitor and analyse performance metrics, taking action to achieve and exceed operational targets
- Exceptional leadership and people management skills
- Strong communication and interpersonal abilities
- Proven experience managing teams in a fast-paced warehouse or fulfilment environment
- Solid understanding of people management processes, including absence and performance management
- Strong organisational and multitasking abilities
- Experience with Warehouse Management Systems (WMS) preferred
- Forklift certification advantageous
- Commitment to accuracy, quality, and safety
- Competitive salary £50,000 - £60,000 DOE
- 10% Performance Bonus
- Career development and ongoing training opportunities
- 32 days holiday including bank holidays
- Company pension scheme
- Supportive and collaborative work culture
- Late shifts, Monday to Friday with occasional Weekends
Frequently Asked Questions
What is the salary for the Outbound Operations Manager role at zendbox?
The listed salary for this Outbound Operations Manager position at zendbox is GBP 50K–60K. This is an Full time role.
Where is the Outbound Operations Manager position at zendbox located?
This Outbound Operations Manager role at zendbox is based in Paddock Wood, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Outbound Operations Manager role at zendbox full-time or part-time?
This is listed as a Full time position. It is posted as a Outbound Operations Manager role in the Goods Out department at zendbox.
Which team or department does the Outbound Operations Manager at zendbox belong to?
This Outbound Operations Manager position is part of the Goods Out department at zendbox. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Outbound Operations Manager position at zendbox?
Click the "Apply Now" button on this page. You will be redirected to zendbox's official application portal hosted on workable where you can submit your application directly.
When was the Outbound Operations Manager job at zendbox posted?
This Outbound Operations Manager position at zendbox was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Outbound Operations Manager
zendbox · 💰 GBP 50K–60K
You'll be redirected to zendbox's official application page on workable.