Outside Account Manager

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description

Role and Responsibilities 

• Comprehensive product and product application knowledge in target market segment 

• Able to prospect new customers and increase sale with existing accounts 

• Process customer orders to completion including pricing, substitutions (if required) and sourcing additional information  

• Maintain existing accounts and build/strengthen customer relationships by evaluating customer’s needs and being the value added solution provider 

• Identify customer requirements and provide profitable solutions and close the sale 

• Actively engage with customers at EMCO events, trade shows and other industry activities 

• Monitor customer satisfaction and provide prompt, professional conflict resolution 

• Work closely with the inside sales team  

Qualifications

Requirements 

• College Diploma or equivalent   

• High level of detail orientation and organization: able to prioritize deadlines 

• Positive, can-do attitude 

• Ability to work well in a supportive team based environment 

• Strong work ethic and high regard to customer service 

• Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors and teammates 

• Industry related product knowledge 

• Sales experience 

Additional Information

Salary Range: $55,000 - $60,000 + Uncapped Commission

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.