Owner Loyalty Manager - South Houston Nissan

Central Houston Nissan is looking to hire an Owner Loyalty Manager!

Job Summary: 

The Owner Loyalty Manager is responsible for establishing relationships with customers and assisting customers with their vehicle purchase. 

Duties/Responsibilities:

• Develop and implement owner loyalty programs to increase customer retention and satisfaction.
• Analyze customer data to identify opportunities to increase customer loyalty and drive revenue.
• Develop and manage customer communication and marketing campaigns to promote owner loyalty programs and drive customer engagement.
• Provide training and support to the sales team to ensure they are knowledgeable about owner loyalty programs and can effectively communicate program benefits to customers.
• Collaborate with other departments, including service and parts, to ensure a seamless and cohesive customer experience.
• Analyze owner loyalty program performance and make recommendations for improvement.

Qualifications and Requirements:

• Experience: 1 to 3 years of automotive dealership experience in sales, service advising, BDC management, or dedicated customer relations.
• Technical Skills: High proficiency with automotive dealership CRM software (e.g., VinSolutions, ReyRey) and customer feedback tracking platforms (such as Reputation.com or manufacturer survey dashboards).
• Soft Skills: Exceptional interpersonal communication, active listening, problem-solving, and conflict resolution abilities.
• Education: High school diploma or equivalent is required; an Associate's or Bachelor's degree in business administration, marketing, or a related field is strongly preferred.

Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.