Participant Services Representative

northwestadministratorsinc· Client Service Center
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📍 Seattle, WA

About this role

Are you a natural problem solver with a knack for helping people? Do you thrive in a fast-paced environment where every call is an opportunity to make a positive impact? Northwest Administrators, Inc. is looking for a Participant Services Representative to join our team and serve as the friendly, knowledgeable voice of our organization.

What you'll be doing...

At NWA, we pride ourselves in providing exceptional customer service. As a customer service representative for our client service center department, you are the front line! You will take calls from customers who have questions about about retirement and healthcare benefits. You will:

  • Assist walk-in participants and providers with questions or documentation
  • Provide accurate information on claim payments, eligibility, and retirement plans
  • Thoroughly document calls in the computer system
  • Verify and update customer information
  • Mail various forms and information as required by the customer

Who you are...

  • Organized. Able to juggle and prioritize workloads, have strong analytical skills
  • Communicator. Strong verbally and in writing including interpersonal skills
  • Service Minded. Passionate about customer service--delivering it like you expect to receive it
  • Detailed. Attentive to detail with excellent problem-solving skills
  • Technically Savvy. Proficient with technology, intermediate level with Excel and Word
  • Bilingual. Fluent in Spanish (highly preferred)

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)

If hired, you can expect...

  • Union scale wages, raises every 6 months, starting at $20.58/hr up to $27.21/hr.
  • Medical, Dental, Vision & Rx benefits
  • Employer provided/fully funded Defined Benefit Pension
  • Up to 8.6 days of Paid Leave and 10 Holidays
  • Strong team environment with good work-life balance

 

 

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer.  All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws.  NWA prohibits any discrimination or harassment based on any of these characteristics. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [email protected] to request accommodation.

Northwest Administrators Inc. | Privacy Policy (nwadmin.com)

Frequently Asked Questions

Is the salary disclosed for the Participant Services Representative position at northwestadministratorsinc?
The salary for this Participant Services Representative role at northwestadministratorsinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Participant Services Representative position at northwestadministratorsinc located?
This Participant Services Representative role at northwestadministratorsinc is based in Seattle, WA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Participant Services Representative at northwestadministratorsinc belong to?
This Participant Services Representative position is part of the Client Service Center department at northwestadministratorsinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Participant Services Representative position at northwestadministratorsinc?
Click the "Apply Now" button on this page. You will be redirected to northwestadministratorsinc's official application portal hosted on greenhouse where you can submit your application directly.
When was the Participant Services Representative job at northwestadministratorsinc posted?
This Participant Services Representative position at northwestadministratorsinc was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Participant Services Representative
northwestadministratorsinc
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