Technical Support Specialist Madrid, Spain
digitainsoftware
Full Time
Partners Customer Retention Specialist
digitainsoftware· Customer Relationship Management Department
About this role
Description
We are looking for a skilled and motivated Partners Customer Retention Specialist to join our CRM team. In this role, you will be responsible for managing customer retention campaigns via our CRM Tool on behalf of our B2B partners. You will support partners in increasing player engagement, loyalty, and lifetime value through targeted campaigns, segmentation, and gamification strategies.
Responsibilities
- Plan, execute, and optimize customer retention campaigns using the CRM Tool across multiple channels (email, SMS, push notifications, in-app messages)
- Analyze player data and campaign performance to identify behavioral trends and recommend tailored strategies for partner growth
- Set up and monitor retention flows and automation journeys aligned with each partner’s objectives
- Create and manage gamification mechanics (e.g., tournaments, missions, loyalty programs) to increase player engagement
- Collaborate with Account Managers and Product teams to understand partner needs and translate them into effective CRM initiatives
- Provide CRM Tool training and ongoing support to partners, ensuring they understand key features and best practices
- Segment customer databases for highly personalized targeting based on player behavior and value
- Ensure compliance with responsible gaming practices and regulatory guidelines in all retention efforts
- Identify and resolve any CRM campaign or platform issues in a timely manner
Requirements
- Bachelor’s degree in Marketing, Business Administration, or a related field
- At least 1 year of experience in CRM, retention marketing, or a similar role
- Strong understanding of customer lifecycle and retention strategies
- Experience working with CRM platforms/tools and analyzing campaign data
- Excellent communication skills, both verbal and written
- Fluency in Armenian and English is mandatory
- Analytical mindset with attention to detail and a proactive approach to problem-solving
- Ability to manage multiple projects simultaneously and work in a fast-paced environment
- Experience in the iGaming or online entertainment industry
- Hands-on experience with CRM Tool or similar retention/automation platforms
- Understanding of casino player behavior and gamification mechanics
Frequently Asked Questions
Is the salary disclosed for the Partners Customer Retention Specialist position at digitainsoftware?
The salary for this Partners Customer Retention Specialist role at digitainsoftware is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Partners Customer Retention Specialist position at digitainsoftware located?
This Partners Customer Retention Specialist role at digitainsoftware is based in Yerevan, Yerevan, Armenia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Partners Customer Retention Specialist role at digitainsoftware full-time or part-time?
This is listed as a Full Time position. It is posted as a Partners Customer Retention Specialist role in the Customer Relationship Management Department department at digitainsoftware.
Which team or department does the Partners Customer Retention Specialist at digitainsoftware belong to?
This Partners Customer Retention Specialist position is part of the Customer Relationship Management Department department at digitainsoftware. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Partners Customer Retention Specialist position at digitainsoftware?
Click the "Apply Now" button on this page. You will be redirected to digitainsoftware's official application portal hosted on bamboohr where you can submit your application directly.
When was the Partners Customer Retention Specialist job at digitainsoftware posted?
This Partners Customer Retention Specialist position at digitainsoftware was posted on Jun 3, 2025. Apply as soon as possible — early applications are often reviewed first.
Partners Customer Retention Specialist
digitainsoftware
You'll be redirected to digitainsoftware's official application page on bamboohr.