Partners Success Manager, Small Medium Business (SMB 0526)

At Skroutz, our mission is simple: we aim to amaze. From our humble beginnings back in 2005, we believe that happy customers equal happy merchants and it’s our job to understand and anticipate their needs and offer them an unparalleled, doubt-free experience. 

Our vision is clear: we aspire to become the Everyday App, the go-to destination where millions fulfill their online shopping needs. Whether you're looking for a new smartphone, restocking your pantry with essentials, seeking the perfect outfit for an upcoming event, or simply hunting for that collectible gaming console, Skroutz is your trusted partner for seamless shopping experiences.

And our ambitions extend far beyond Greece's borders. We're on a trajectory to become one of Europe's fastest-growing Marketplaces, with exciting expansions already underway in Cyprus and the Balkans. Our commitment to customer satisfaction remains paramount, guiding every decision we make.

To achieve our vision, we seek individuals who share our passion for e-commerce and technology. If you're driven by the desire to create extraordinary shopping moments for our users, as well as help sellers all around the world grow their businesses, then we want you on our team.

Join us at Skroutz and be part of a journey that's reshaping the way we shop online. Together, let's turn everyday moments into remarkable experiences.

Ready for the challenge?

#AimToAmaze

How will you contribute to Skroutz vision

We are looking for an SMB Partners Success Manager to join our Partners Success Team and support the growth and overall experience of our Tier 3 SMB partners. In this role, you will contribute to the execution of scalable SMB growth initiatives, ensuring a consistent and positive partner experience while supporting the adoption and effective use of Skroutz’s products and services. Working closely with both partners and internal stakeholders, you will leverage data, feedback and structured processes to deliver measurable impact, while helping translate insights into continuous improvements across our products and operations.

What you will be doing

• Proactively and reactively engage in calls and discussions with SMB partners in the context of growth and experience related initiatives.
• Conduct initial research and analysis of the SMB partner base to support targeted actions and initiatives
• Identify growth opportunities, risks or patterns across the SMB partner base and escalate insights when needed
• Analyze & segment partners base, based on behaviors, characteristics & interests
• Regularly review partner-related requests or inputs and support the resolution of complex or escalated cases when required and ensuring partner satisfaction
• Collaborate closely with Category Management, Product, Operations and other cross-functional teams to drive the implementation of strategic projects and initiatives
• Capture partner feedback regarding their experience and translate it into actionable insights
• Track performance metrics per initiative and report on progress
• Act as the voice of SMB partners within the organization, advocating for their needs and priorities

• Bachelor’s degree in Business, Economics, Sales
• At least 1 year of experience in an account management, marketing or active sales roles 
• Excellent Office & Google suite skills
• Excellent written and verbal communication skills (both Greek & English)
• Familiarity with CRM tools (e.g. Salesforce) and ticketing systems is a plus
• Basic data literacy and interest in working with reporting and performance metrics
• Strong organizational skills with the ability to manage multiple tasks in parallel
• Ability to work effectively in a fast-paced and dynamic environment
• Team-player mindset with a collaborative approach
• High sense of ownership, accountability and attention to detail
• Strong negotiation skills, with the ability to follow-through on client contracts

What's it like to work at Skroutz?

• A great opportunity to contribute to the evolution of Skroutz towards becoming one of Europe’s fastest growing Marketplaces
• Thrive in an environment that champions ambitious goals, empowers autonomy, fosters mentoring, and unlocks exciting opportunities for both personal and business growth
• Competitive full-time salary
• Ongoing training and development
• Access to books, online courses, and relevant resources
• Top of the Line tools and equipment
• Private Medical Plan
• Hybrid Working
• Free gym membership at Golden Gym in Athens, plus OAKA cross training & running courses, Padel and online yoga
• For all New Skroutz Fathers we offer 30 working days paternity leave (1,5 months in total)
• Monthly childcare allowance for all Skroutz Parents
• When at the office, we offer free food catering (breakfast & lunch)
• Free Skroutz Plus subscription

As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, or religion.

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Furthermore, please be informed that we may utilize Artificial Intelligence (AI) systems and automated tools to assist in the initial screening and ranking of applications. Despite the use of such technology, all final hiring decisions involve human oversight. You have the right to request an explanation regarding the role of AI in your evaluation or to request a manual review of your application by our team. Please read our Recruitment Privacy Policy here.