Parts Advisor

Role:
As a Parts Advisor, you will assist technicians and retail customers with identifying, ordering, and sourcing the correct automotive parts. This role requires a balance of technical knowledge, customer service skills, and attention to detail. You will be responsible for managing the inventory, processing orders and handling returns efficiently.

Responsibilities:

• Assist customers (retail and internal) in identifying the correct automotive parts and accessories

• Provide parts support to the service department and technicians in a timely manner
• Accurately process orders, returns, and exchanges using the dealership or parts inventory system
• Maintain up-to-date knowledge of parts catalogues, pricing, inventory levels, and promotions
• Proactively communicate with suppliers and customers about order status, delivery times, or delays
• Conduct regular inventory checks and support stocktaking processes
• Build strong relationships with customers by delivering excellent service and technical advice
• Receive, unpack, and store incoming parts, ensuring accurate stock control
• Keep the parts area organized, clean, and compliant with safety regulations

Minimum Qualifications:

• Previous experience in a parts advisor, counter sales, or automotive retail role in a fast paced, workshop environment
• Strong knowledge of automotive parts, systems, and vehicle makes/models.
• Good computer skills (MS Office) and familiarity with inventory management or dealer systems
• Excellent communication and customer service skills
• Strong attention to detail and ability to multitask in a fast-paced environment

Preferred Qualifications:

• Excellent knowledge and understanding of the motor industry
• Familiarity with electronic parts catalogues and ordering systems
• Full Driving Licence

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• This is a full-time role, Monday – Friday: 8am to 6pm plus 1 in 4 Saturdays 8am to 1 pm
• Basic Salary of £32,590 for a 46.25 week plus an annual bonus up to 15%
• 33 days holiday per year, with extra day for long service
• Option of a VW Group Vehicle at preferential leasing rates 
• Life Assurance
• DC Pension Scheme
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Free on-site parking 

Centre:
Porsche Centre Hatfield, perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Enjoy free on-site parking, while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV.

Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. 

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.