Patient Access Conversion Specialist

dulyhealthandcare· Midwest Physicians Administrative Services, LLC dba Duly Health and Care
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📍 Downers Grove MOBFull time
Full timeMidwest Physicians Administrative Services, LLC dba Duly Health and Care

About this role

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:
• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

JOB DESCRIPTION

Patient Access Conversion Specialist – 

Hours: Monday through Friday between 8a - 5pm

Onsite at Local medical Office- Downers Grove

Responsibilities:

  • Check-in/Greeting Patients/ Patient Scheduling

  • Acknowledges and welcomes patients and visitors.

  • Sets the tone for a positive experience

  • Answers heavy call volumes to fulfill patient needs over the phone

  • Verifies patient information, while documenting in their Electronic Health Record (EPIC)

  • Performs all other duties/responsibilities as assigned

  • Reviewing schedule

  • Pre-screen patients based on departmental protocol

  • Monitor schedules daily, ensuring that all open slots are filled on the same day."

  • Daily monitoring of patient scheduling reports

  • Review the Daily Appointment Report and prepare charts as appropriate. 

Qualifications:

  • High school diploma or GED

  • Three years of patient/client-facing experience

  • Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. 

  • Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.

  • Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.


If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $16.34 - $24.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Frequently Asked Questions

Is the salary disclosed for the Patient Access Conversion Specialist position at dulyhealthandcare?
The salary for this Patient Access Conversion Specialist role at dulyhealthandcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Access Conversion Specialist position at dulyhealthandcare located?
This Patient Access Conversion Specialist role at dulyhealthandcare is based in Downers Grove MOB. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Access Conversion Specialist role at dulyhealthandcare full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Access Conversion Specialist role in the Midwest Physicians Administrative Services, LLC dba Duly Health and Care department at dulyhealthandcare.
Which team or department does the Patient Access Conversion Specialist at dulyhealthandcare belong to?
This Patient Access Conversion Specialist position is part of the Midwest Physicians Administrative Services, LLC dba Duly Health and Care department at dulyhealthandcare. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Access Conversion Specialist position at dulyhealthandcare?
Click the "Apply Now" button on this page. You will be redirected to dulyhealthandcare's official application portal hosted on workday where you can submit your application directly.
When was the Patient Access Conversion Specialist job at dulyhealthandcare posted?
This Patient Access Conversion Specialist position at dulyhealthandcare was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Access Conversion Specialist
dulyhealthandcare
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