Patient Access Representative

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Time Type:

Full time

Department:

Registration

All Locations:

20 Maverick Square – Cradock Building

Position Summary:

As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines.

Essential Duties and Responsibilities:

• Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.

• Coordinate the efficient patient flow within the Clinical Department.

• Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications and Requirements:

• HS Diploma/GED.

• Minimum of 1 year customer service and/or administrative experience.

• Excellent written and verbal communication, judgement, and problem solving skills.

• Bilingual fluency Spanish/English required.

• Knowledge of medical terminology and experience working with electronic medical record technology a plus.

• Proficient in Microsoft Office Suite.

Compensation: starting at $18/hr up to $25/hr based on relevant experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.