Patient Access Representative
commonspirit
Patient Access Representative
commonspirit· Patient Registration
About this role
Where You’ll Work
At CHI Health Mercy Council Bluffs, patients are at the heart of our care. Our campus is designed to heal the body, mind and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services include a new pavilion featuring enhancements in heart and vascular care, surgery, maternity, cancer care, and diagnostic imaging.
Job Summary and Responsibilities
As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.
Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.
To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.
Job Requirements
Required:
- High School Graduate , upon hire or
- High School GED, upon hire and
- 1 year relevant experience in healthcare, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
Preferred:
Experience within a patient access setting.
Frequently Asked Questions
Is the salary disclosed for the Patient Access Representative position at commonspirit?
The salary for this Patient Access Representative role at commonspirit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Patient Access Representative role at commonspirit full-time or part-time?
This is listed as a OTHER position. It is posted as a Patient Access Representative role in the Patient Registration department at commonspirit.
Which team or department does the Patient Access Representative at commonspirit belong to?
This Patient Access Representative position is part of the Patient Registration department at commonspirit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Access Representative position at commonspirit?
Click the "Apply Now" button on this page. You will be redirected to commonspirit's official application portal hosted on icims where you can submit your application directly.
When was the Patient Access Representative job at commonspirit posted?
This Patient Access Representative position at commonspirit was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Access Representative
commonspirit
You'll be redirected to commonspirit's official application page on icims.