Patient Access Specialist
integriscommunityhospital
Patient Access Specialist
commonspirit· Hematology / Oncology
About this role
Where You’ll Work
Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
Job Summary and Responsibilities
As our Patient Access Specialist, you will be the vital first impression and empathetic guide for every patient entering our healthcare system, setting the stage for a positive and seamless care experience. Every day you will expertly greet and register patients, meticulously collecting comprehensive demographic, medical, and financial information with unparalleled accuracy and efficiency. To be successful in this pivotal role, you will leverage your exceptional communication skills, keen attention to detail, and profound empathy to navigate complex administrative processes while maintaining a calm and reassuring demeanor.
Job Requirements
Required
- Six (6) months of office and/or call center, customer service or healthcare experience
- Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
- Ability to problem solve and multi-task
- Keep confidences
- Knowledge of scheduling parameters, insurance concepts and patient registration software
- Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions
- Ability to meet and exceed service components of this position
- Knowledge of how to handle calls that are emergent in nature
- Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding), demonstrated basic telephone skills (transfer, conference, placing a patient on hold)
- Excel in a team based environment with a positive attitude
- Comfortable with ambiguity and the ability to be flexible
- Familiarity with medical terminology and proficient in Google Workspace products
Preferred
- Previous call center or health care or customer service experience
Frequently Asked Questions
Is the salary disclosed for the Patient Access Specialist position at commonspirit?
The salary for this Patient Access Specialist role at commonspirit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Patient Access Specialist role at commonspirit full-time or part-time?
This is listed as a OTHER position. It is posted as a Patient Access Specialist role in the Hematology / Oncology department at commonspirit.
Which team or department does the Patient Access Specialist at commonspirit belong to?
This Patient Access Specialist position is part of the Hematology / Oncology department at commonspirit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Access Specialist position at commonspirit?
Click the "Apply Now" button on this page. You will be redirected to commonspirit's official application portal hosted on icims where you can submit your application directly.
When was the Patient Access Specialist job at commonspirit posted?
This Patient Access Specialist position at commonspirit was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Access Specialist
commonspirit
You'll be redirected to commonspirit's official application page on icims.