Patient Flow Coordinator

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of vacancies:  2
New or Replacement Position: New
Site: Toronto General Hospital
Department: Peter Munk Cardiac Centre, Outpatient Cardiac Clinics
Reports to: Nurse Manager
Salary Range:  $23.14 to $28.92
Hours: 0 to 37.5
Shifts: Variable Weekdays, Monday - Friday, 0700-1500, 0800-1600, or 0900-1700
Status: Casual
Closing Date: September 25, 2026

Position Summary
The Peter Munk Cardiac Centre program provides world-class cardiovascular care. One of the largest programs of its kind in North America, we are a major referral centre. Our program offers resources and expertise prepared to deal with even the most complex patient cases. 

Our multidisciplinary team includes physicians, surgeons, nurses, pharmacists, dieticians and other allied health professionals with special training in cardiac and vascular conditions and its treatment. Each year, our innovative surgery techniques and outstanding cardiology interventions attract hundreds of visiting professors and trainees from around the globe.

As a member of the Ambulatory Cardiac Clinics, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments.

Duties

• Performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities
• Coordinates and facilitates the efficient flow of patients through the various stages of their visit
• Communicates effectively in person or by telephone with internal and external parties
• Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer
• Responsible for ordering and stocking of supplies and setting up of equipment
• Ability to manage time and tasks within an extremely busy professional office environment, required
• Ability to focus on the priorities of a rapidly changing day, required
• Excellent MS Office applications skills, especially Outlook, Word, Excel and PowerPoint
• Superb organizational and time management skills and the ability to multitask effectively
• Show initiative and work well with a wide range of people throughout the organization
• Insightful, mature and tactful, with the ability to remain calm under pressure and confident your capability to perform well in the job and make it your own

Qualifications

• Completion of Grade XII (12) or recognized equivalent
• Minimum of one (1) year related work experience
• Previous experience working in a Health care environment, strongly preferred
• Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems), preferred
• Working knowledge of computer software applications preferably in a Microsoft Office environment
• Demonstrated commitment to client service and satisfaction
• Excellent interpersonal and listening skills
• Strong communication, organizational, time management and problem solving skills
• Strong judgment / decision making skills
• Ability to remain calm and composed when dealing with difficult people or situations
• Must be able to meet all the physical demands of the position such as, standing for periods of time during the day and, assisting with the efficient flow of patients by walking with them through the various stages - to various Clinics/Departments, of their visit
• Ability to work efficiently in a high-pressured environment with simultaneous demands
• Adheres to confidentiality policy for sensitive patient data and information
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of service

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.