Patient Registration Representative

commonspirit· Pathological Laboratory Svcs
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OTHER

About this role

Where You’ll Work

Founded in 1925, Dignity Health - Mercy General Hospital is a 310-bed, acute care, nonprofit hospital located in Sacramento, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including heart care, cancer care, women’s health, and neurology. Additionally, Mercy General Hospital has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation and a Joint Commission-certified Primary Stroke Center.

One Community. One Mission. One California 

Job Summary and Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

  • Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
  • Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
  • Properly identifies the patient to ensure medical record numbers are not duplicated.
  • Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
  • Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
  • Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements

Required

  • High School GED General Studies.
  • One (1) year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
  • Experience in requesting and processing financial payments.
  • Able to perform basic mathematics for payment calculation.
  • Experience in requesting and processing financial payments.
  • Intermediate to advanced computer skills.
  • Thorough understanding of insurance policies and procedures, working knowledge of medical terminology.
  • Knowledge of charity care programs as well as the various government and nongovernment programs.

Preferred

  • Two (2) years experience.

Frequently Asked Questions

Is the salary disclosed for the Patient Registration Representative position at commonspirit?
The salary for this Patient Registration Representative role at commonspirit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Patient Registration Representative role at commonspirit full-time or part-time?
This is listed as a OTHER position. It is posted as a Patient Registration Representative role in the Pathological Laboratory Svcs department at commonspirit.
Which team or department does the Patient Registration Representative at commonspirit belong to?
This Patient Registration Representative position is part of the Pathological Laboratory Svcs department at commonspirit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Registration Representative position at commonspirit?
Click the "Apply Now" button on this page. You will be redirected to commonspirit's official application portal hosted on icims where you can submit your application directly.
When was the Patient Registration Representative job at commonspirit posted?
This Patient Registration Representative position at commonspirit was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Registration Representative
commonspirit
Apply for this role ↗

You'll be redirected to commonspirit's official application page on icims.