Patient Service Rep PCC
commonspirit
🌍 RemoteOTHER
Patient Service Rep PCC
commonspirit· Central Scheduling - Primary Care
About this role
Where You’ll Work
From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.
Job Summary and Responsibilities
Must be local. Mandatory onsite training for 6 weeks prior to working fully remote.
As our Patient Service Rep PCC (Patient Contact Center), you will serve as the crucial first point of contact for our patients, embodying compassionate care and effective communication aligned with Healing and Humankindness. This role is central to providing exceptional patient experience by accurately and promptly addressing inquiries and facilitating access to healthcare services, directly contributing to the well-being of our community members.
Every day you will manage a high volume of calls, emails, and other communication channels, expertly scheduling and registering patient appointments for multiple providers while adhering to specific guidelines and clinical decision trees. You'll provide essential information about services, addresses, and other departments, process requests efficiently and accurately, and update patient demographics and insurance. Your ability to leverage independent knowledge to determine appointment types and urgency, and to escalate complex issues, ensures that patients are connected with the appropriate resources swiftly and seamlessly.
To be successful in this healthcare customer service role, you will need demonstrable skills in customer service excellence, including active listening, problem-solving, and the ability to remain calm in stressful situations. Strong computer skills, keyboarding proficiency, and excellent oral and written communication are essential. Experience with computer systems including web-based applications is required, enabling you to effectively navigate our appointment management and electronic health record systems to deliver a caring and connected patient experience at all times.
Job Requirements
Required
- Must be local to Omaha Area
- Mandatory onsite training for 6 weeks prior to working fully remote.
- High School GED or equivalent and Experience with computer systems, including web based applications, upon hire
Frequently Asked Questions
Is the salary disclosed for the Patient Service Rep PCC position at commonspirit?
The salary for this Patient Service Rep PCC role at commonspirit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Patient Service Rep PCC job at commonspirit remote?
Yes, this Patient Service Rep PCC position at commonspirit is remote. You can work from home or anywhere in the supported regions.
Is the Patient Service Rep PCC role at commonspirit full-time or part-time?
This is listed as a OTHER position. It is posted as a Patient Service Rep PCC role in the Central Scheduling - Primary Care department at commonspirit.
Which team or department does the Patient Service Rep PCC at commonspirit belong to?
This Patient Service Rep PCC position is part of the Central Scheduling - Primary Care department at commonspirit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Service Rep PCC position at commonspirit?
Click the "Apply Now" button on this page. You will be redirected to commonspirit's official application portal hosted on icims where you can submit your application directly.
When was the Patient Service Rep PCC job at commonspirit posted?
This Patient Service Rep PCC position at commonspirit was posted on Jun 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Service Rep PCC
commonspirit
You'll be redirected to commonspirit's official application page on icims.