Patient Service Representative
primehealthcare
Patient Service Representative
Pathways Healthcare· Administrative - Home Office
About this role
Why Join Pathways?
- Work in a supportive team environment and amazing corporate culture.
- Impact patients' lives directly by providing in-home care.
- Opportunities for continued growth and professional development.
Position Details:
- Main Office location: Westwood, MA
- Job Type: Full Time
- Schedule: Monday - Friday
- Training: Initially about 6 weeks in-office training
- Remote role with possible office days for meetings/additional training
Responsibilities:
- Interact with patients in a positive and professional manner via telephone
- Handle multiple calls while maintaining exceptional patient experience
- Educate patients using data derived from their electronic medical records
- Communicate well with our healthcare team and be a liaison between our patients and our staff
- Embrace new technologies and continuous improvement to provide our patients with the best possible experience
- Perform administrative functions as necessary
- Respond to and reply to requests for information
- Maintain strict compliance to HIPPA and patient privacy
- Perform other related job duties as assigned
Qualifications:
- Excellent customer service skills
- Positive attitude and energetic personality
- Computer and technologically savvy
- Ability to multitask
- Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes
Our Benefits:
- Comprehensive benefits package including 401(k) match, HMO & PPO Plans, Dental, Vision, Life Insurance, Short-Term Disability, and Flexible Spending Account.
- Flexible schedule to promote work-life balance.
- Opportunities for leadership development and professional growth.
Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!
The pay range for this role is:
19.00 - 22.00 USD per hour (Westwood)
About Us:
Pathways Healthcare is a leading, physician- and nurse practitioner-led home health and hospice organization, committed to redefining recovery through comprehensive, patient-centered care. Our innovative Medical Rehabilitation Program offers a meaningful alternative to institutional rehab, helping people heal at home, with dignity and purpose.
We are proud to have ranked in Boston Globe's Top Places to Work in Massachusetts and USA Today's Best Places to Work in the United States since 2023!
Frequently Asked Questions
What is the salary for the Patient Service Representative role at Pathways Healthcare?
The listed salary for this Patient Service Representative position at Pathways Healthcare is USD 19–22. This is an FULL TIME role.
Where is the Patient Service Representative position at Pathways Healthcare located?
This Patient Service Representative role at Pathways Healthcare is based in Westwood, MA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Service Representative role at Pathways Healthcare full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Patient Service Representative role in the Administrative - Home Office department at Pathways Healthcare.
Which team or department does the Patient Service Representative at Pathways Healthcare belong to?
This Patient Service Representative position is part of the Administrative - Home Office department at Pathways Healthcare. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Service Representative position at Pathways Healthcare?
Click the "Apply Now" button on this page. You will be redirected to Pathways Healthcare's official application portal hosted on rippling where you can submit your application directly.
When was the Patient Service Representative job at Pathways Healthcare posted?
This Patient Service Representative position at Pathways Healthcare was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Service Representative
Pathways Healthcare · 💰 USD 19–22
You'll be redirected to Pathways Healthcare's official application page on rippling.