Patient Service Representative
commonspirit
OTHER
Patient Service Representative
commonspirit· Home Infusion Therapy
About this role
Where You’ll Work
AmeriMed Infusion Pharmacy is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.
Job Summary and Responsibilities
***Hiring Full-Time Patient Service Representative!***
***AmeriMed Infusion Pharmacy - West Chester, Ohio ***
Competitive Wages/Comprehensive Health Insurance Package Offered/Vac-PTO much much more
The Patient Service Representative (PSR) plays a vital role in delivering exceptional customer service within a healthcare setting. Their responsibilities include:
- Providing courteous, accountable, understanding, and responsive service to patients.- Making outbound calls to patients to gather information on supply, enteral, and medication refill needs.- Entering refill requests into the system and completing Patient Refill Assessments for each delivery.- Creating delivery tickets with the necessary supplies for shipment to patients.- Addressing patient questions, resolving complaints promptly, and ensuring satisfactory resolutions.- Communicating patient needs effectively to the pharmacy team.- Adhering to the Corporate Compliance Program, including maintaining the confidentiality of HIPAA-protected health information.- Participating in Performance Improvement (PI) initiatives by assisting with goal setting, activities, reporting, and developing corrective actions.- Performing other duties as assigned.
Job Requirements
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- At least one year of customer service experience or equivalent.
- Ability to identify opportunities for improved patient support.
- Strong listening skills to understand patient needs and questions.
- Attention to detail, accuracy, and familiarity with medical terminology.
- Problem-solving skills.
- Effective priority setting and time management abilities.
At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.
Frequently Asked Questions
Is the salary disclosed for the Patient Service Representative position at commonspirit?
The salary for this Patient Service Representative role at commonspirit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Patient Service Representative role at commonspirit full-time or part-time?
This is listed as a OTHER position. It is posted as a Patient Service Representative role in the Home Infusion Therapy department at commonspirit.
Which team or department does the Patient Service Representative at commonspirit belong to?
This Patient Service Representative position is part of the Home Infusion Therapy department at commonspirit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Service Representative position at commonspirit?
Click the "Apply Now" button on this page. You will be redirected to commonspirit's official application portal hosted on icims where you can submit your application directly.
When was the Patient Service Representative job at commonspirit posted?
This Patient Service Representative position at commonspirit was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Service Representative
commonspirit
You'll be redirected to commonspirit's official application page on icims.