Payment Solutions Expert

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

Overview
Sunrun is looking for a passionate and talented Sr. Collections Specialist. Reporting to the Collections Supervisor, this position plays a critical role in supporting the daily operations of the Collections Department. This position will provide accounts receivable collections for existing customers. This is a key position and we are looking for a team player that can handle a multitude of duties/responsibilities, support cross-functional teams, and assist with special projects.

Responsibilities

• Daily review of A/R aging reports to identify delinquent invoices requiring immediate follow-up

• Contact delinquent customers by telephone, email, and letters according to collections policies

• Engage Sunrun customers with the highest level of professionalism

• Determine the reason for delinquency and work cooperatively with Sunrun Customers to resolve

• Thoroughly and accurately document all collection efforts for each assigned account

• Communicate regularly with leadership and peers on the status of accounts and escalations

• Ensure all assigned accounts are managed in a timely and accurate fashion

• Weekly review and reporting of collections metrics to track progress against monthly forecasted goals

• Support cross-functional projects and teams

• Provide accurate and timely reporting of performance metrics

• Complete other duties/tasks as assigned

Qualifications

• Bachelor’s degree preferred and a minimum of two years of collections, accounts receivable, or customer service experience required

• In lieu of a Bachelor’s degree, a minimum of 5 years equivalent work experience required

• Oracle Experience preferred

• Salesforce experience preferred

• Excellent verbal and written communication skills with the ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis

• Bi-lingual in Spanish is a plus

• Process-minded with the ability to problem solve, detect patterns, and give advice on trouble shooting

• Advanced Excel skills and an ability to work on complex issues

• The ability to work independently and under pressure to meet deadlines

• Highly organized, self-disciplined and possess the ability to work in a fast-paced environment with a willingness to learn

Physical Demands

• Ability to perform normal office duties

• Ability to operate office equipment including computers and determine accuracy of work

• Ability to interact and participate in meetings

Recruiter:

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [email protected].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun