PC/Desktop Support Technician

Overview

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

Purpose: Install and maintain of personal desktop computers, including laptops, for OSU Physicians, Inc.

Duties and Responsibilities:

• Field support calls and follow through on reported problems to resolution.
• Troubleshoot and resolve basic PC problems.
• Setup and install Windows-based operating systems.
• Install and maintain general business applications including Microsoft Office products, cloud-based technologies and browser support, local clinical applications
• Maintain PC-level network connectivity including maintenance of the general user network account.
• Support PC hardware issues including the installation and maintenance of internal hardware upgrades such as memory, hard drives or video cards, printers.
• Travel to/from clinics and business offices to provide on-site support to customers.
• Utilize user ticket management software to track and document work, including good documentation on issue status and resolution, communication with customers and leadership roles, and to close tickets in a timely manner.
• Adherence to departmental policies and procedures at all times.

Qualifications

Requirements:

• High School diploma or equivalent.
• 2 years of PC/Desktop or server support/administration, specializing in Microsoft-based operating systems.

Preferences:

• Application support experience in a healthcare environment.

Pay Range