People Operations Partner
About this role
About us
GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.
We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.
The role
We’re looking for an enthusiastic and motivated People Operations Partner to join our People Operations team. In this role, you'll support our global employees with various people-related processes . You'll ensure that all business-as-usual activities related to onboarding, offboarding, payroll, and benefits are completed accurately and on time with exceptional customer service.
Reporting to the People Operations Manager based in London, you will be responsible for a variety of day-to-day activities within the People Operations Team. You should be eager to learn and reliable as you handle various processes and support the team amid busy and shifting priorities. You’ll gain exposure to various People projects and initiatives aimed at enhancing employee experience, along with opportunities for process improvement and automation.
What excites you
- Ensure a smooth and customer focussed experience in all people operations processes and, including coordination with internal stakeholders, and external providers, and handling employee queries.
- Delivering insightful analysis by skillfully handling data, helping work better and making smarter decisions.
- Leading initiatives for process improvements and identifying process gaps, while designing effective solutions.
- Continually refreshing our internal procedures and guides, ensuring they are crystal clear and user-friendly, making your work life smoother and more enjoyable.
- Having a passion for technology and an aptitude for creative problem-solving, and seeking innovative solutions.
- Support Global Mobility cases where required, helping navigate the process in line with the in country regulations and company policy.
What excites us
- Previous knowledge and experience in HR Operations/ Generalist or Specialist role
- Strong focus on accuracy and a commitment to maintaining high standards in all People processes
- A proven track record in initiating and implementing process improvements.
- Experience in thriving within a fast-paced environment.
- Creative and curious mindset that brings ideas to life
- Good communication skills
- Providing exceptional customer service to employees and stakeholders
- Ability to work independently and ensure the accuracy of information before entering it into systems.
- Previous experience in global mobility is a plus but not essential
The qualities we'd like to see
- Agile and Adaptable: ready to navigate change with ease and flexibility in a dynamic environment.
- Proactive "Make It Happen" Attitude: eager to bring innovative ideas to the table
- Comfortable with Ambiguity: able to find clarity and direction in uncertain situations.
- Data-Driven: proficient in data manipulation, with attention to details
- Self-starter: always ready to take the initiative and help other team members
- Inquisitive Learner: inherently curious, consistently seeking opportunities for personal and professional growth.
- Resilient: demonstrates resilience in the face of challenges, maintaining a positive outlook.
- Good Communicator: ensures clear and open communication.
- Tech-Savvy: Passionate about leveraging technology
- Kind: Treat all colleagues with respect and understanding.
- Team Player: committed to fostering a supportive team environment and contributing to collective success.
Base salary range: €20,000 - €30,000 (annual gross).
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€25,000 annual gross) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
(some of) The good stuff
- Wellbeing - stay healthy with dedicated support and medical cover
- Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
- Adaptive Working - allows you to work flexibly, around your lifestyle
- Parental leave - to suit everyone embarking on life's great adventure
- Learning Budget - lead your own development with an annual learning budget
- Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)
Life at GoCardless
We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.
Diversity & Inclusion
As of April 2025, we had 806 employees (GeeCees) globally, with 524 based in the UK, 163 based in Latvia and 119 across our other offices.
To ensure that we're representative of the world around us - and to be able to review relevant benchmarks - we ask GeeCees to voluntarily disclose diversity data. This year, the proportion of GeeCees providing data increased to 88% (up from 79% in 2024). With regards to diversity within GoCardless, we can see GeeCees identifying as:
Asian, Black, Mixed or Other — 25%
Neurodiverse — 9%
LGBTQIA+ — 9%
Disabled — 1%
Average age — 33
Female — 45%
Male — 55%
We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.
If you want to learn more, you can read about our Employee Resource Groups and objectives here
Sustainability
We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. Check out our sustainability action plan here.
Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.
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